IT ServiceDesk Specialist

Company Description

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel where we share behind-the-scenes insights and stories direct from our team members!

Job Description

CD PROJEKT RED is currently looking for an IT ServiceDesk Specialist to join our IT team! As a new member, you will be responsible for providing support to our end users, managing equipment, and more. You will play a vital role in troubleshooting technical issues, maintaining IT infrastructure, and ensuring smooth daily operations within the studio. Your proactive approach and technical expertise will help us maintain high service quality and implement new solutions to enhance our work environment. If you enjoy solving problems and are looking for new opportunities, don’t hesitate to apply!

Daily responsibilities

• Provide support to End Users through all available channels to ensure the highest level of service quality.
• Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, software and peripherals.
• Manage IT equipment and keep stocks updated.
• Manage and prioritize support tickets using ITSM tools.
• Escalate unresolved issues to higher-level support teams when necessary.
• Develop and maintain knowledge base articles and technical documentation.
• Collaborate with other IT teams to implement and maintain IT solutions.
• Participate in projects to improve IT support processes and service delivery.
• Stay up-to-date with the latest technologies and industry best practices.
• Researching new solutions that will improve our everyday work in the organization.

Qualifications

• Minimum 2 years’ experience in a similar position.
• Basic knowledge of network devices (configuration and administration).
• Experience with IT service management systems and ticketing tools (e.g., ServiceNow, Jira, Zendesk).
• Advanced knowledge of Windows and Apple’s OS.
• In-depth knowledge of a PC's hardware.
• Excellent problem-solving and analytical skills with a keen attention to detail.
• Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Meticulousness in performing given tasks.
• A big plus if you’re a gamer!

#LI-Onsite

Additional Information

Working mode

• Office-First: working primarily from the Warsaw office.

Perks & Professional Growth

• Flexible working hours — start your workday anytime between 8:00 and 10:00 AM.
• A welcome pack filled with goodies — to help you feel right at home once you join the team.
• Trainings, lectures and courses — internal workshops, external training for each employee, ‘Meet a star’ events, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn!
• Merch — gifts for newborn rebels and regular chances to nab some cool swag!

Health & Well-being

• Private medical healthcare — a selection of medical plans with dental care to choose from, which are also accessible for your partner and relatives.
• Psychological care — free mental health support and various well-being webinars.
• Multisport card — gain access to a wide number of sporting and fitness facilities across the city.

Social Activities & Life in the Office

• Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
• Social events — we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together.
• Healthy selections — ​​organic fruit, snacks, muesli, organic honey, vegan milk, and speciality coffee are all at your disposal around the studio. Enjoy!
• Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.

Head office in Warsaw

• Sustainable campus with an eco ethos — solar panels provide green energy, 2000 plants and an air-filtering system to help provide clean air, electric car charging points, flower meadows, and more green features in the works.
• An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support and yoga and healthy spine classes.

If you've observed any irregularities (i.e. legal or ethical violations) in our recruitment process, please click here to report them anonymously.

• Car and bike parking spaces.
• A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them.
• No dress-code — we like to keep it casual.

If you've observed any irregularities in our recruitment process please click here to report them._