IT Services Analyst

As an IT Services Analyst at VGW, you’ll be the first point of contact helping colleagues across the business get the most out of their technology. This is a hands-on, people-focused role where you’ll solve problems, keep systems running smoothly, and play a key part in shaping an outstanding IT experience.

Key responsibilities will include:

• Be the go-to person for colleagues needing IT support, solving issues face-to-face and remotely.
• Manage user access, onboarding, and licensing, keeping our systems secure and running smoothly.
• Take ownership of IT assets, from setup and configuration to audits and lifecycle management.
• Support modern workplace tech, including video-conferencing, AV equipment, and workstation setups.

What you will bring to the role:

• Previous experience in a customer-facing IT support role, with strong problem-solving skills.
• A good understanding of SaaS environments, Windows/MacOS, and common workplace tools (e.g. Microsoft Office, Google Workspace).
• Confidence supporting both office-based and remote colleagues across different locations.
• Hands-on experience with hardware setup, from laptops and docks to AV and video-conferencing systems.
• Strong communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Relevant IT qualifications or certifications (ITIL, Okta, Entra, etc.) are highly regarded but not essential.

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.

Our high-quality, acclaimed brands include Chumba Casino, Global Poker and LuckyLand Slots, which are enjoyed by millions of players in North America.

Our games are based on a freemium model, meaning they are available to play at no cost, but include optional in-game purchases to enhance gameplay. We also offer sweepstakes promotions where players can collect free entries for the chance to win real-world prizes.

At VGW, one of our core values is “our players come first”. This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success.

Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work, that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things.

If you want to join a team that does things differently, apply today. We look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

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