IT Support IV

3 Hours ago • 3-5 Years

Job Summary

Job Description

As an IT Support IV at Axon, you will be a technical expert and mentor, taking on complex escalations and leading IT initiatives. You will solve hardware and software issues, collaborate with various teams, and implement new support tools. Your responsibilities also include owning the onboarding and off-boarding workflow, tracking SLA adherence, and enforcing IT policies. This role requires a deep understanding of enterprise systems and a commitment to improving IT operations and user experience. The role also involves collaboration with other technicians around the Globe, providing both technical peer review and development support and representing IT in meetings and cross-functional initiatives, acting as a trusted advisor.
Must have:
  • 3-5 years of IT Support experience
  • Experience with enterprise tools like JAMF, Intune, Okta, etc.
  • Ability to collaborate on projects
  • Strong written and verbal communication skills
  • Ability to de-escalate technical incidents
  • Familiarity with networking fundamentals
Good to have:
  • Bachelor's degree in IT or related field
  • Certifications such as Microsoft Certified, JAMF 300/400, or CompTIA Security+
  • Scripting ability in PowerShell, Bash, or Python
Perks:
  • Competitive salary and 401k with employer match
  • Paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Snacks in our offices

Job Details

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact 

At Axon, we Aim Far with a mission to protect life and make the bullet obsolete. Big goals require bold moves—and a rock-solid IT infrastructure to power them. As an IT Support IV, you will be a cornerstone of that infrastructure, functioning as a technical expert, process innovator, and mentor to the broader IT support team. You’ll take on complex escalations, lead critical IT initiatives, and play a key role in shaping the future of internal IT operations.

What You’ll Do 

Location: Onsite at our London, England Office (WFH 1 day/wk)

Core Hours: 8am to 4pm (Ability to cover other shifts as needed for team coverage; 6am to 2pm or 10am to 6pm) 

Reports to: Senior Manager, US IT Support

Direct Reports: N/A 

  • Serve as the escalation point for IT support issues across Axon’s Scottsdale HQ and remote sites
  • Solve hardware and software issues across Mac, Windows and mobile devices
  • Partner with InfoSec, End Point Engineering and IT Infrastructure to ensure seamless integration and support of company-wide initiatives
  • Lead implementation of new support tools, workflows, and automations that improve user experience and operational efficiency
  • Own the onboarding and off-boarding workflow, collaborating with PeopleOps (HR) and Security for a seamless process
  • Demonstrate advanced knowledge of enterprise systems including JAMF, Intune/AutoPilot, Tanium endpoint management software, ServiceHub, Okta, O365, Zoom and Slack.
  • Demonstrate knowledge of enterprise Audio/Video systems troubleshooting
  • Collaborate with other technicians around the Globe, providing both technical peer review and development support
  • Represent IT in meetings and cross-functional initiatives, acting as a trusted advisor
  • Track, analyze, and report on SLA adherence and incident trends to drive continuous improvement
  • Audit and enforce IT policies and security practices to ensure compliance with InfoSec and regulatory standards

What You Bring

Basic Qualifications

  • 3–5 years of experience in IT Support or Systems Administration roles
  • Advanced experience with enterprise tools such as JAMF, Intune, Okta, O365, Zoom, ServiceNow, Slack and advanced endpoint management
  • Demonstrated ability to collaborate in cross-functional projects/activities and introduce scalable IT solutions
  • Background in ITSM or ITIL-based support frameworks
  • Excellent written and verbal communication skills
  • Proven ability to de-escalate high-pressure technical incidents with professionalism and efficiency
  • Familiarity with networking fundamentals and identity management (e.g., DNS, DHCP, SSO, MFA)

Preferred Qualifications

  • Bachelor's degree in information technology, Computer Science, or related field
  • Certifications such as Microsoft Certified: Modern Desktop Administrator, JAMF 300/400, CompTIA Security+/CySA+, or equivalent
  • Scripting ability in PowerShell, Bash, or Python for automation and systems optimization

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

 

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Similar Jobs

Tencent - Cloud Engineer

Tencent

(On-Site)
6 Months ago
Fluence - Jr. Controls Engineer (m/f/d) - German speaker

Fluence

Erlangen, Bavaria, Germany (Hybrid)
7 Months ago
Eqvilent - Information Security Engineer

Eqvilent

(Remote)
5 Days ago
Comscore - Systems Engineer

Comscore

Pune, Maharashtra, India (On-Site)
4 Days ago
gravitee.io - Technical Support Manager

gravitee.io

(Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Reversing Labs - Principal Infrastructure & Cloud Optimization Engineer

Reversing Labs

Zagreb, Grad Zagreb, Croatia (Hybrid)
1 Month ago
Scopely - Principal DevOps Engineer - Star Trek Fleet Command

Scopely

Dublin, County Dublin, Ireland (Hybrid)
2 Months ago
Budge Studios - Build Master

Budge Studios

Quebec, Canada (Hybrid)
1 Month ago
Thales - Homologation and Remediation Engineer

Thales

Toulouse, Occitanie, France (On-Site)
4 Days ago
Ettain Group - Linux Support Engineer

Ettain Group

Addison, Texas, United States (On-Site)
9 Years ago
London stock Exchange - Associate DevOps Engineer

London stock Exchange

Colombo, Western Province, Sri Lanka (On-Site)
1 Week ago
Wargaming - DevOps Engineer (World of Warships, PC)

Wargaming

Belgrade, Serbia (Hybrid)
3 Weeks ago
Beyond Sports  - 3D Artist - Generalist - Blender/Unity

Beyond Sports

Alkmaar, North Holland, Netherlands (On-Site)
1 Month ago
Coda - Infra-Ops Engineer

Coda

(Remote)
3 Months ago
Extreme Network - Manager of Development Engineering

Extreme Network

Vaughan, Ontario, Canada (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in London, England, United Kingdom

SimCorp - Simcorp Dimension Experts

SimCorp

London, England, United Kingdom (Hybrid)
2 Weeks ago
Miniclip - Senior Game Programmer

Miniclip

United Kingdom (Hybrid)
4 Weeks ago
Epic Games - Senior UI Artist

Epic Games

London, England, United Kingdom (On-Site)
3 Months ago
Activision - Expert Sound Designer

Activision

London, England, United Kingdom (Hybrid)
5 Months ago
The Walt Disney Company - Senior Network Engineer, EMEA

The Walt Disney Company

London, England, United Kingdom (On-Site)
3 Weeks ago
Universally Speaking - Japanese Games Tester

Universally Speaking

England, United Kingdom (On-Site)
2 Months ago
Microsoft - Technical Program Manager, AI Multimodal

Microsoft

London, England, United Kingdom (On-Site)
1 Month ago
Tesla - Sales Advisor

Tesla

Northampton, England, United Kingdom (On-Site)
3 Months ago
Electric Square - Freelance Senior Technical Designer

Electric Square

Brighton And Hove, England, United Kingdom (Remote)
3 Weeks ago
Wargaming - VFX Artist

Wargaming

Guildford, England, United Kingdom (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Boston, Massachusetts, United States (Hybrid)

London, England, United Kingdom (On-Site)

Sterling, Virginia, United States (Hybrid)

Sterling, Virginia, United States (Hybrid)

Boston, Massachusetts, United States (On-Site)

Boston, Massachusetts, United States (Hybrid)

Atlanta, Georgia, United States (Hybrid)

Denver, Colorado, United States (Hybrid)

San Francisco, California, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Axon

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug