IT Support Specialist

Job Requisition ID #

25WD91540

Position Overview

Do you thrive in an environment where you can work on engaging and challenging projects? Every year Autodesk hires talented engineers to join our global teams and benefit from unlimited access to our technology and industry mentors. If this sounds like you… let's talk. We are expanding our team for the Platform Services and Emerging Technologies organization. Our engineering culture will empower you to make effective decisions, work collaboratively, and take accountability for engineering projects at the core of the company. The team is seeking an experienced individual to help design, implement, and evolve our source control solutions.

Innovative. Rewarding. Respectful. These are words we hear every day from employees about life at Autodesk. We empower our customer with technology that impacts the world though better design, and we start by empowering our employees to do their best work at home or in the office. We encourage employees to demonstrate their expertise, communicate honestly, and be a bit of a genius. Autodesk employees are free to share opinions and know that they will be respectfully listened to.

Responsibilities

• Provide L1, L3 Support and troubleshoot enterprise applications in our data center and in the cloud
• Perform application upgrades and maintenance
• Support thousands of developers at scale
• Facilitate in-audit controls and security
• Troubleshoot integrations utilizing APIs and SDKs
• Collaborate with internal stakeholders on building and troubleshooting integrations
• Ensure reliability and uptime of applications
• Participate in on-call rotations to support production systems
• Occasional evening and weekend availability for maintenance

Minimum Qualifications

• 1-3+ years of experience of supporting source control tools for internal engineers
• 1-3+ years of experience with Linux System Administration
• Familiarity with reading and debugging Linux system logs
• Hands-on experience using Git and ability to troubleshoot common git errors and issues
• Familiarity with production-level virtual machines and/or Cloud
• Familiarity with APIs and interacting with APIs on a low level such as curl.

Preferred candidate

• Experience with GitHub Enterprise and Cloud Administration and/or Artifactory Administration
• Knowledge of a programming language such as Python, Bash, or Node
• Familiarity with additional GitHub features/products such as GitHub Actions and GitHub Integrations, and Artifactory features XRay
• Familiarity with Kubernetes
• Familiarity with logging and monitoring tools such as Splunk or Dynatrace
• Familiarity with feature flags and code quality tools
• Familiarity with Infrastructure as Code

#LI-AK1

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging