Junior Account Manager

1 Minute ago • 1 Years + • Account Management • $60,000 PA - $70,000 PA

Job Summary

Job Description

The Account Manager supports the entire end-to-end DCO process, working closely alongside specialist teams to ensure a seamless delivery of their clients’ objectives and scope of work. Within the first 12 months, you will develop communication skills, manage multiple projects, support internal processes, submit clear briefs, build foundational understanding of media landscape, and maintain to-do lists. Beyond 12 months, you will understand technical campaign setup, monitor reports, own ticketing, engage in client communication, proactively support the team, and contribute to broader initiatives.
Must have:
  • Develop communication skills by responding to clients and stakeholders promptly and meeting deadlines.
  • Manage multiple projects at once, coordinating with internal teams and understanding SLAs and timelines.
  • Support internal processes by following the 12 Stage Process during campaign launches and ongoing management.
  • Submit clear, detailed briefs to internal teams and ensure documentation is always current.
  • Build a foundational understanding of the media landscape and ArtBot’s role by participating in training and asking questions.
  • Maintain both personal and team to-do lists, ensuring all tasks are completed on time.
  • Understand the full technical campaign setup process (strategy, design, development, ad ops, post-campaign analysis) and confidently use ArtBot’s core tools and platforms.
  • Monitor post-campaign reports to ensure alignment with strategy and setup accuracy.
  • Own ticketing and briefing processes for specialist teams, ensuring accuracy and clarity for seamless execution.
  • Engage in client communication across email, Teams, and in-person meetings to build strong stakeholder relationships.
  • Proactively support the account team by anticipating senior team needs based on shared briefs.
  • Contribute to broader ArtBot initiatives and cross-team efforts, supporting colleagues and going beyond day-to-day client work.
  • Strong communication skills
  • A good understanding of DCO strategy and its requirements
  • The ability to analyze data and make informed recommendations for optimization using Datorama
  • Strong attention to detail and quality control
  • High level of organization to instill confidence in deliverables
  • An understanding of the digital media landscape, including technical campaign launch aspects
  • The ability to train team members on how to QA effectively
  • The ability to manage and support a direct report
  • Confidence in collaborating with internal teams across concepting, strategy, design, and delivery

Job Details

Artbot is a next-generation content orchestration platform that combines the art of creative and performance engineering, with technology enablement, AI, and a highly-scaled operational model to unlock automation and performance across the content supply chain. We specialize in data-driven, personalized creative solutions across digital channels, responding to a client’s business and marketing objectives to establish the value and efficiencies that can be derived through Dynamic Creative Optimization.

The Account Manager supports the entire end-to-end DCO process, working closely alongside specialist teams to ensure a seamless delivery of their clients’ objectives and scope of work.

***

You Will:

Within the first 12 months:

  • Develop your communication skills by responding to clients and stakeholders promptly and meeting deadlines.
  • Manage multiple projects at once, coordinating with internal teams and understanding SLAs and timelines.
  • Support internal processes by following the 12 Stage Process during campaign launches and ongoing management.
  • Submit clear, detailed briefs to internal teams and ensure documentation is always current.
  • Build a foundational understanding of the media landscape and ArtBot’s role by participating in training and asking questions.
  • Maintain both personal and team to-do lists, ensuring all tasks are completed on time.

Beyond 12 Months:

  • Understand the full technical campaign setup process (strategy, design, development, ad ops, post-campaign analysis) and confidently use ArtBot’s core tools and platforms.
  • Monitor post-campaign reports to ensure alignment with strategy and setup accuracy.
  • Own ticketing and briefing processes for specialist teams, ensuring accuracy and clarity for seamless execution.
  • Engage in client communication across email, Teams, and in-person meetings to build strong stakeholder relationships.
  • Proactively support the account team by anticipating senior team needs based on shared briefs.
  • Contribute to broader ArtBot initiatives and cross-team efforts, supporting colleagues and going beyond day-to-day client work.

You Have:

  • Strong communication skills
  • A good understanding of DCO strategy and its requirements
  • The ability to analyze data and make informed recommendations for optimization using Datorama
  • Strong attention to detail and quality control
  • High level of organization to instill confidence in deliverables
  • An understanding of the digital media landscape, including technical campaign launch aspects
  • The ability to train team members on how to QA effectively
  • The ability to manage and support a direct report
  • Confidence in collaborating with internal teams across concepting, strategy, design, and delivery
  • 1+ years in an account management or similar role

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range

$60,000 - $70,000 USD

Critical Mass is an equal opportunity employer.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly._

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid

If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html

If U.K. based: https://www.gov.uk/consumer-protection-rights

If Costa Rica based: https://www.consumo.go.cr/educacionconsumidor/consejos_practicos.aspx

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About The Company

Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients.


We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.


We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

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