Junior Monitoring Engineer

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer exceptional business services while enjoying a “work hard play hard” engaged environment.

Purpose of Role:

We are looking for a Junior Monitoring Engineer to work in our Ops team. The role involves reviewing and optimizing our monitoring and tooling to improve how we work and increase availability by proactively finding trends. The Junior Monitoring Engineer will work closely with other members of the Ops department and will have the opportunity to learn from senior professionals. The successful candidate will be passionate about technology and eager to learn and grow within the organization.

Duties and Responsibilities:

• Working with the Lead Monitoring Engineer in owning the monitoring of our applications and systems.
• Create dashboards to summarize the performance and availability of systems.
• Create monitors and alerts to proactively monitor the performance and stability of our applications and services.
• Work with other teams to ensure that the tooling and processes around monitoring are fit for purpose.
• Coach team members on how to effectively monitor services, systems and even business metrics as well as using our monitoring tools.
• Help with the standardization and automation of monitoring across multiple environments
• Regularly review costs to ensure that we are not over-spending.

Requirements:

• Knowledge of monitoring tools. DataDog runs all of our monitoring.
• Skills working with both the cloud and physical datacentres.
• Experience working with Incident management tools. We use OpsGenie.
• Understanding of metrics, logs and how to cross-relate them.
• Strong analytical skills and attention to detail.
• Excellent problem-solving skills.
• Outstanding organizational skills.
• Experience in an agile environment.

Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.