Lead, RN Care Manager

The RNCM Lead is a highly skilled and experienced nurse leader, who is responsible for providing clinical, operational, administrative, and leadership to the RN team. The RN lead is accountable for onboarding, training, and ongoing performance and productivity management of RNCMs. The RN Lead also supports the Sr. RNCM and other RNCMs with member escalations or other clinical needs, as they arise. The RN Lead partners closely with other clinical and operational leaders in the market.

Responsibilities:

• Provide comprehensive clinical, operational, administrative, and managerial support to the RN team, monitoring performance and productivity metrics while promoting professional learning, training, and clinical development.
• Collaborate with market nursing leadership, Community Health Partner (CHP) leadership, and medical leadership to ensure clinical and operational excellence across the organization.
• Plan and execute coverage strategies to enhance market performance, effectively managing and resourcing a skilled workforce dedicated to delivering member focused, efficient, and quality driven care services.
• Develop, implement, and administer operational processes and policies to improve member and client satisfaction, as well as overall efficiency, quality, and productivity.
• Leverage technology and drive continuous improvement and transformational change initiatives to optimize business processes within the assigned area of coverage.
• Communicate and collaborate with management, supervisors, and staff to identify operational challenges and opportunities, fostering innovative solutions that promote operational excellence.
• Create a high engagement workforce environment by coaching staff, setting expectations, conducting performance appraisals, and offering career development opportunities, succession planning, and recognition for achievements.
• Partner with the Senior Nurse Manager to develop and maintain daily, weekly, monthly, and quarterly reports along with key performance indicators to track progress and ensure accountability.

Work Experience:

• 2+ years of Nursing Management Experience. 3+ years of Care Management Experience

Education:

• Bachelor's degree

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

106,200.00 - 129,800.00 Salary

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

Aim for Understanding

Be All In

Bring Your Whole Self

Lean Into Discomfort

Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. We will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.