The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Cross-Border Trade (CBT) is a significant growth driver for PayPal, connecting merchants and consumers across the globe. We are seeking a results-driven Manager of Cross-Border Trade (CBT) to help shape our global cross-border business. In this high-impact and high visibility role, you will be responsible for help to drive the company's CBT strategy worldwide, ensuring strong alignment across functions, BUs, and markets, to ultimately deliver growth and commercial outcomes for our merchants and customers worldwide.

This role is based in Singapore and reports to the VP, International Cross-Border Trade. The CBT core team includes a diverse set of profiles including strategy, PMO, finance, analytics and will play a critical role in driving collaboration, accountability and outcomes across key cross-functions including commercial and product teams.

Job Description:

Essential Responsibilities:

• Collaborate internally to influence the quality and effectiveness of processes and programs.
• Work outside defined processes to determine appropriate actions for strategic initiatives.
• Oversee team performance and prioritize work to meet strategic objectives.
• Analyze data and provide insights to support strategic decision-making.
• Develop and implement best practices to enhance operational efficiency.

Expected Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Deliver Commercial Outcomes for CBT

• Is responsible to grow the cross-border payment operations, ensuring financial performance is aligned with company objectives.
• Orchestrate end-to-end execution of global CBT initiatives, from ideation through to program management and measurable commercial impact, ensuring alignment with broader business goals.
• Establish global tracking and reporting frameworks to monitor the performance of CBT initiatives and provide visibility into commercial outcomes for key stakeholders
• Establish PMO frameworks and governance structures to ensure project alignment with business objectives
• Coordinate cross-functional timelines and dependencies across multiple workstreams
• Implement standardized reporting mechanisms and performance tracking systems

Lead Market Development:

• Partner with internal product and technology teams to enhance existing solutions and develop new products that cater to cross-border needs.
• Drive the adoption of PayPal’s cross-border capabilities by working closely with business development and sales teams to attract and support key merchants.
• Coordinate launch activities across marketing, sales, and product teams for new market entries
• Design and implement pilot programs to test market viability and optimize product-market fit
• Establish feedback loops with early adopters and key stakeholders to drive continuous improvement

Drive Cross-Functional Engagement

• Be an internal advocate for CBT, fostering a shared vision and driving collaboration across the organization.
• Build strong alignment across market leadership teams, global product teams, and regional business units to ensure cohesive definition and execution of CBT strategies.
• Build and manage relationships with key external stakeholders as needed, including processors, international financial institutions, industry partners.

What We Are Looking For:

• Strategy & Thought Leadership: Strong strategic thinking, and a demonstrated ability to align payment strategies with broader business objectives and drive long-term growth.
• Commercial Acumen: Proven history of driving commercial outcomes and delivering tangible results across geographies, engaging with internal and external partners and a results-driven approach.
• Influence: Proven ability to influence and galvanize across functions in a highly matrixed organization.
• CBT Payment Expertise: Understanding of payments industry and the cross-border landscape, including regulatory requirements, payment networks, and emerging trends.

Desired Qualifications:

• 7+ years of experience in financial services, payments or e-commerce
• Proven success in international and highly matrixed organizations
• Bachelor’s degree in Business, Finance, Economics, or a related field. An MBA or equivalent advanced degree is highly preferred.