Manager of Sales Operations & Inside Sales

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Job Description

As the Manager of Sales Operations & Inside Sales, you’ll be the glue between our front-line sales team and leadership, working side-by-side to optimize performance and scale our operations. You’ll focus on enabling our sales team to close deals faster, leveraging data to uncover opportunities, and building scalable processes in a dynamic, growth-oriented environment. This role is pivotal in modernizing our tech stack, including potentially tools like Aligned, Fluint, etc, and enhancing our existing platforms (HubSpot, Salesforce, Seismic, Zoho).  You’ll be a trusted partner to sales reps, managers, finance, marketing and other cross-functional teams.

This hands on role also leads a global team of sales operations analysts, sales enablement resources, and a quote desk. 

Key Responsibilities:

Sales Operations

• Partner with Sales: Collaborate directly with account executives and sales leaders to understand their needs, refine workflows, and remove friction from the sales process.

• Enablement & Adoption: Partner with enablement teams to roll out training, playbooks, and tools (via Seismic or Zoho) that empower reps to sell smarter and faster.

• Tech Stack Modernization: Lead the evaluation, selection, and implementation of modern enterprise sales tools (e.g., Gong for conversation intelligence, CPQ systems) to boost productivity and insights.

• Process Optimization: Design and streamline sales processes to support a scaling business, ensuring they’re intuitive, efficient, and aligned with front-line sales realities.

• Data-Driven Insights: Build and maintain dashboards (using Salesforce, HubSpot, or Seismic) to deliver real-time performance metrics, pipeline visibility, and actionable insights for sales reps and leadership. Help us answer questions we didn’t even know we needed to ask!

• Sales Forecasting & Planning: Work closely with sales leaders to create accurate forecasts, territory plans, and quota models that reflect market opportunities and team capacity.

• CRM & Tool Management: Oversee and optimize our tech stack (Salesforce, HubSpot, Seismic, Zoho), ensuring data accuracy, user adoption, and seamless integrations.

• Cross-Functional Collaboration: Bridge sales with marketing, product, and finance to align on go-to-market strategies, lead handoffs, and revenue goals.

• Team Mentorship: Guide a small global sales ops team, fostering a collaborative, problem-solving culture that prioritizes impact and growth.

• Scalability Focus: Build processes and systems that scale with our business, from startup agility to enterprise-grade efficiency.

Inside Sales

• Quoting: ensure quotes are provided quickly and accurately to match sales momentum while relentlessly focusing on simplifying and improving the process

• Renewals: Drive the renewals process, successfully completing all renewals on time to achieve quarterly quota targets

• SDR Management: Lead the SDR function, including management of external SDR agencies, the implementation of an AI SDR/BDR function, and support the overall top of funnel generation quota targets for the business.

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field; MBA a plus.

• 4+ years in sales operations, business operations, or a similar role, ideally in a high-growth startup or scaling company.

• Experience with SaaS, B2B and Enterprise Software sales

• Hands-on experience with our tech stack: Salesforce, HubSpot, Seismic, and/or Zoho; familiarity with tools like Gong, Aligned, Fluint, Trumpet, Reprise, etc, is a strong plus.

• Proven track record of collaborating with sales teams to solve problems and drive results.

• Strong analytical skills, with expertise in building dashboards and translating data into practical insights.

• Experience selecting and implementing sales tools, with a focus on user adoption and ROI.

• Exceptional communication and relationship-building skills to work closely with sales reps, leaders, and cross-functional teams.

• Comfortable in a fast-paced environment, with the ability to prioritize and adapt to evolving needs.

• Leadership experience, even if informal, with a passion for mentoring and fostering teamwork.

• Proficiency in Microsoft Office (Excel, PowerPoint) and sales analytics tools.

• Experience leading an SDR function where top of funnel quotas were achieved. 

Preferred Qualifications:

• Prior direct sales experience is helpful

• Familiarity with safety or security solutions is preferred, but not required

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. 

#LI-RO1

Basic Requirements

• Bachelor's Degree with 4+ years of sales/sales operations/sales management experience OR 8+ years of sales/sales operations/sales management experience

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear from you why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.