Manager Quality Assurance

14 Minutes ago • All levels

Quality Analysis

Job Description

The Quality Assurance Manager leads day-to-day operations for CAE USA, interacting across Simulation Products and Services. This role involves managing a team of QA professionals, ensuring products and services meet external requirements like ISO 9001, CMMI, and AS9100. The manager identifies and addresses quality issues, monitors metrics, supports audits, and provides training, contributing to the highest levels of mission readiness.

Good To Have:

Current ASQ CMQ/OE or ASQ CQE certification.

Must Have:

Lead/manage a team of Quality Assurance professionals.
Ensure products and services meet all applicable external requirements (Customer, ISO 9001, CMMI, AS9100).
Interface with management, program/project, customers, suppliers, and CAE USA to proactively identify and address product Quality issues.
Review production schedules to ensure personnel are available and coordinate with the Quality Director.
Use Quality Assurance and improvement concepts, techniques, tools, and statistical methods.
Monitor established metrics, identify negative trends, and take corrective action.
Support estimation/proposal pursuits, internal/external audits, supplier evaluations, internal inspection, customer property administration, and disposition of defective material.
Track, coordinate, and conduct training for each Quality Engineer & Inspector.
Provide weekly status updates to the Quality Director.
B.S. - Technical Science, Engineering, Statistics or other equivalent.
Experience performing Quality Management or Quality Engineering duties within a third-party certified QMS.
Strong personnel management, reporting, and problem-solving skills.
Experience with ISO 9001 and AS9100 QMS requirements.
Must be eligible for DoD Personal Security Clearance.
Must be a U.S. citizen.

Perks:

Comprehensive and competitive benefits package
Flexibility that promotes work-life balance
A work environment where all employees are valued, respected and safe
Freedom to succeed by enabling team members to deliver, take initiatives and make decisions
Recognition, professional development, advancement and having fun!

Add these skills to join the top 1% applicants for this job

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About This Role

Who We Are:

CAE Vision: Our vision is to be the worldwide partner of choice in defense & security and civil aviation by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.

CAE Defense & Security Mission: CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.

CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed.

What We Have to Offer:

Comprehensive and competitive benefits package and flexibility that promotes work-life balance

A work environment where all employees are valued, respected and safe

Freedom to succeed by enabling team members to deliver, take initiatives and make decisions

Recognition, professional development, advancement and having fun!

Summary

The Quality Assurance Manager is a self-motivated individual who leads day-to-day operation of Quality Assurance activities for CAE USA. The position has significant interaction across all Simulation Products and Services operational departments.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leads / manages a team of Quality Assurance professionals to ensure products and services meet all applicable external requirements (i.e. Customer, ISO 9001, CMMI, AS9100).

Interfaces with members of management, program/project, customers, suppliers, and CAE USA to proactively identify and address product Quality issues.

Review production schedules to ensure personnel are available to support the assigned task and coordinate with the Quality Director to address any capacity concerns.

Uses Quality Assurance and improvement concepts, techniques, tools, and statistical methods to diagnose and correct improper practices and product deficiencies by focusing on prevention.

Monitor established metrics, identify negative trends and take corrective action as required to ensure departmental goals are met.

Supports estimation / proposal pursuits, internal / external audits, supplier evaluations, internal inspection, customer property administration, and disposition of defective material.

Track, coordinate and conduct training for each Quality Engineer & Inspector to ensure compliance with the individual training requirements.

Provide weekly status updates to the Quality Director as directed.

Supervisory Responsibilities

Direct responsibility for assigned team

Provides counsel, advice, and guidance to management, subordinates and other internal groups on Quality Assurance-related matters.

Provides training for new employees and helps group members develop and fully utilize new skills.

Qualifications and Education Requirements

B.S. - Technical Science, Engineering, Statistics or other equivalent

Experience performing Quality Management, or Quality Engineering duties within a third-party certified QMS

Current ASQ CMQ/OE or ASQ CQE certification preferred

Strong personnel management, reporting, and problem-solving skills

Experience with ISO 9001 and AS9100 QMS requirements

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasional business travel required.

Must be able to climb stairs to enter and exit a training device

Must be able to work flexible schedule

Travel required (10%-20%)

Security Responsibilities

Must comply with all company security and data protection / usage policies and procedures. Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval. All government and proprietary information will be accessed and stored electronically on company provided resources.

Incumbent must be eligible for DoD Personal Security Clearance.

Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

CAE USA Inc. is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to any protected characteristic, including disability and protected veteran status, as defined under federal, state, or local laws.

Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at hrops@caemilusa.com

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.

All for building a safer, smarter world

Welcome to CAE! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally.

Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow.