Manager, Shipping & Logistics

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

eBay Global Shipping is seeking a dynamic and operational-focused Manager of Shipping & Logistics to own and enhance our shipping network. In this pivotal role, you will be the expert on Australia’s carrier landscape, managing day-to-day logistics performance, driving cost efficiencies, and ensuring our sellers have access to the best possible delivery options for their buyers.

Key Responsibilities

Operational Management & Performance:

• Manage the daily operational performance of eBay Australia's shipping portfolio, focusing on key metrics: on-time delivery, cost per parcel, tracking accuracy, and loss/damage rates.
• Serve as the primary operational point of contact for major domestic carriers (e.g., Australia Post, StarTrack, Sendle, CouriersPlease, Aramex).
• Conduct regular performance reviews (QBRs) with carrier partners to address service issues, identify improvement areas, and ensure service level agreements (SLAs) are met.
• Troubleshoot and resolve high-priority shipping escalations and operational disruptions in a timely manner.

Carrier Relationship & Strategy:

• Support the development and execution of the carrier strategy for Australia.
• Assist in contract negotiations and rate reviews, providing data-driven insights on performance and cost.
• Onboard and integrate new carrier partners and services into the eBay platform.
• Stay abreast of market trends, new service offerings, and competitive intelligence within the Australian logistics sector.

Cross-Functional Collaboration:

• Work closely with the eBay product and engineering teams to implement and improve shipping-related features and tools for sellers.
• Partner with the customer service team to develop resources and processes for resolving shipping-related inquiries efficiently.
• Provide logistical expertise to support commercial and marketing initiatives aimed at growing the marketplace.

Data Analysis & Reporting:

• Utilize analytics tools (e.g., Excel, SQL, Tableau) to monitor performance, analyze root causes of issues, and identify opportunities for optimization.
• Develop and present regular reports on shipping performance to internal stakeholders.

Qualifications & Experience

Essential:

• 7 years of experience in logistics, supply chain management, or parcel carrier management, preferably within e-commerce or a fast-paced retail environment.
• Demonstrable, hands-on experience working with Australia’s major and regional carriers (e.g., Australia Post, StarTrack, Sendle, etc.). You understand their systems, processes, and operational strengths and weaknesses.
• Strong operational background with experience managing SLAs, KPIs, and daily performance metrics.
• Proven ability to build and maintain effective relationships with external partners and internal teams.
• Analytical mindset with proficiency in data analysis and reporting tools (Excel is essential; SQL or BI tools are a plus).
• Excellent problem-solving skills and the ability to thrive in a dynamic environment.

Highly Desirable:

• Experience with eBay’s platform as a seller or deep familiarity with its seller tools and shipping solutions.
• Knowledge of cross-border shipping processes and challenges is advantageous.
• Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field.