Manual QA Engineer

Overview:

SOFTSWISS continues to expand the team and is looking for a Manual QA Engineer.

We need a true, experienced, accomplished professional who shares our culture and values.

Project overview:

We invite you to take the challenge and join our L3 team of the Online Casino Platform, the leading product of the company. It serves to manage all the online casino processes behind the scenes, including players, games, payments, bets, bonuses, tournaments, lotteries, and so on. Casino Platform is a Ruby-based high-load solution with lots of services and integrations built with a focus on security and stability. While you are reading this text, our web application has successfully processed 120,000 requests in one casino only, by the way, we have more than 100 ones.

The product is in the active product development phase, it’s being actively developed and enhanced with new functionality and features. Our current stack:

• Backend: Ruby on Rails, PostgreSQL, Kafka, RabbitMQ, Sidekiq, Redis, WebSockets
• Technologies and Tools: Docker, K8S, MinIO, Vault, Swagger, Dry-rb, Jenkins, GitLab CI/CD
• Monitoring: Datadog, Zabbix, Sentry, Kibana

We are a department of 100+ real experts and fans of their work, ready to always support each other. We are Agile-oriented in our processes. We are those who are setting trends for other teams in our company.

L3 team overview:

In the L3 team, we support our product in the most advanced technical way by:

• Resolving, analyzing, and preventing the most difficult issues by improving usability, architecture, and processes
• Providing reliability and improving the performance of the Casino Platform product
• Automation and simplification of repetitive operations

Requirements:

• Experience as a QA Engineer (at least 1.5 years of commercial experience in web and backend testing).
• Comprehensive understanding of QA processes and SDLC.
• High-level analytical skills and critical thinking.
• Taking ownership of tasks and the ability to work independently.
• Ability to read logs and identify critical information.
• Knowing SQL basics.
• Good understanding of API testing.
• Experience writing and working with test documentation.
• Familiarity with Linux, Bash, and Git.
• Experience with logging (ELK) and monitoring systems (Sentry, Datadog).
• Fluent (B1+) Russian language skills. 

Nice to have:

• Experience with message brokers (Kafka).
• English level: Intermediate and higher.

Key responsibilities:

• Work with the team of developers to investigate and resolve customer issues, focusing on preventing them in the future.
• Prepare testing documentation.
  
• Use your problem-solving skills to troubleshoot complex customer issues and provide solutions that meet customer expectations and our SLAs.
• Continuously improve your knowledge of testing methodologies, technologies, and tools, and share your learnings and best practices with the team.
• Continuously growing your depth of knowledge on the products you support.

Additionally, you will be able to:

• Develop your technical or management skills.
• Contribute to developing our fast-growing team with ambitious goals.

What we offer:

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
  
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.