L1 Support Engineer – Junior

Overview:

In this role, you will provide hands-on technical support for corporate IT systems and employee devices, working across Windows and macOS environments. You’ll contribute directly to smooth day-to-day operations by setting up, maintaining, and troubleshooting equipment and software, while ensuring employees receive timely and effective assistance.

Purpose of the role:

You will ensure that SOFTSWISS employees can work productively and securely by relying on stable, well-managed IT systems and devices.

Key responsibilities:

• Receive and transfer corporate equipment and peripherals for repair in accordance with established procurement procedures.
• Maintain and update the corporate equipment fleet, including assisting in procurement processes.
• Provide support in installation and initial configuration of corporate equipment for new employees (Windows and macOS).
• Keep accurate records of issued equipment in 1C.
• Prepare and configure equipment for corporate use.
• Create user accounts in corporate systems (AD, Google Workspace, MM, YT) using automated tools/templates.
• Manage and support office access control systems (issuing, replacing, updating, and deactivating cards).
• Troubleshoot application and system software issues on user devices.
• Conduct primary diagnostics of hardware and software problems.
• Install licensed and free software on corporate equipment.
• Provide support with printers and printing services.
• Maintain up-to-date technical documentation in line with IT processes and services.
• Escalate hardware/software issues to service providers when required.
• Coordinate with contractors (service centers, cartridge refilling services, etc.).
• Assist in sourcing equipment that complies with corporate standards in local and global markets.
• Participate in the testing of new IT services (functional validation, data input).
• Restore operating systems on employee devices after crashes or failures.
• Configure access to banks, electronic document signing systems, and state or specialized portals.
• Advise on the selection and assembly of custom PC configurations based on business needs.

Required Experience:

• Minimum 1 year of experience working with Windows systems in a corporate environment.
• Strong knowledge of MS Windows operating systems.
• Understanding of the basic principles of antivirus protection.
• Understanding of the fundamental security concepts of MS Windows operating systems.
• Native Russian; English proficiency level B1 or higher.

Nice to have:

• Experience with MS Active Directory.
• Experience with Group Policy management.
• Knowledge of Apple (macOS) and/or Linux systems.
• Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents).
• Experience working with Jira/Confluence.
• Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents).
• Scripting experience with PowerShell.
• Basic administration of Windows Server.
• Practical experience in structured cabling (SC) installation.
• Skills in IT asset accounting and inventory management.

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.