Marketing Analytics - Survey Specialist

About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a

holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

We are looking for a marketing or research analytics specialist who will support our quantitative research survey program. Under the supervision of the Vice President Marketing Analytics the Survey Specialist will play a critical part in development, deployment, and assessment of quantitative surveys of existing and potential Zelis clients and stakeholders both in a B2B and B2C setting. In addition the incumbent will be relied on to perform quantitative interpretation and analysis that will lead directly to the creation of concise visualizations and reporting on survey results.

You will help Zelis understand how marketing campaigns and client engagement are driving brand health, the competitive landscape, pricing, and product development. This will include working within our marketing analytics software solutions and survey tools. To be successful in this role, you should have an understanding of marketing surveys, reporting, and quantitative analysis of structured and unstructured survey results.

• 7+ years of experience in a marketing analytics and/or operations role; with
• 5+ years working for a U.S. based healthcare or U.S. healthcare provider in a B2B or B2C environment.
• 5+ years of experience with Qualtrics, QuestionPro or similar survey and reporting tools.
• 5+ years of working knowledge with Tabluea, PowerBI, or similar reporting tools.
• 2-3+ years working knowledge of CRM (Hubspot, Salesforce).
• Highly analytical and data-driven mindset with a strong statistical background.
• Passion for bringing process and structure to support data-driven decisions.
• Ability to communicate survey insights concisely and perform quantitative analysis on structured and unstructured survey data.
• Ability to interface with third-party vendors (Qualtrics, Klue) for basic to moderate troubleshooting.
• Growth-oriented and adaptable; able to excel in fast-paced environments with complex data needs.
• Attention to detail—accurate data gathering, insightful analysis, ability to manage logistics and tactical details with flawless execution.
• Must be a self-starter and quick learner with the desire to learn.
• Healthcare industry experience a plus but not required.