Marketing & Communications Manager

3 Months ago • 6 Years +
Marketing

Job Description

The Marketing & Communications Manager will be responsible for maintaining relationships with local and international media, executing media placements, and developing travel promotions. This role involves serving as the hotel spokesperson, managing the hotel's website and photo library, and creating PR & Communications programs to support sales and F&B strategies. Additionally, the manager will assist with sales support materials, monitor printed materials for corporate identity adherence, and coordinate special events to maximize publicity. The position also requires managing a team, including interviewing, selecting, recruiting, and conducting performance reviews and training for team members. Other responsibilities include attending briefings and meetings, maintaining personal appearance and hygiene, and being aware of emergency procedures.
Good To Have:
  • 2 years of experience in a similar capacity
Must Have:
  • Bachelor's degree in Public Relations or Marketing Communications
  • Minimum 6 years of experience in Marketing Communications/Public Relations
  • Minimum 3 years of pre-opening and Hospitality experience
  • Excellent English language proficiency (reading, writing, oral)
  • Proficient in MS Excel, Word, & PowerPoint
  • Excellent leadership, interpersonal, and communication skills
  • Detail-oriented and highly reliable
  • Ability to work well under stress
  • Team player and builder
  • Motivator and self-starter
  • Well-presented and professionally groomed

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Company Description

•Mövenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is located near the romantic beach, with a long stretch of fine white sand and emerald green sea water, bringing visitors beautiful natural scenery and fresh, cool atmosphere.

Job Description

Marketing & Communication

• Maintain good working relationships with local and international media

• Maintain current media lists: local and international travel, leisure, lifestyle, entertainment, business and food editors; Execute media placements for hotel through news releases and personal contacts

• Develop business and leisure travel promotions; release to press and/or target audience

• Explore valuable media trades where appropriate

• Serve as hotel spokesperson, when appointed by General Manager, to make all official statements for hotel to media, especially during crisis situations

• Maintain photo/electronic library of hotel Executive Committee and all other aspects of hotel

• Maintain and update hotel’s website

• Submit stories/photos to media regularly. Monitor news coverage and circulate internally

• Maintain updated hotel press kit to include news releases, Executive Committee biographies & photos

• Establish PR & Communications programs that will benefit and support sales and F&B strategies and initiatives

• Assist Director of Sales and Marketing in developing and producing sales support materials for hotel (newsletters, brochures, mailers, promotion materials, in-room information, guides, etc.); Assist Director of Food and Beverage in the development and production of signage, menus, and other F&B collateral materials; Contribute to employee newsletter, announcements and other printed materials published by the Talent & Culture department

• Monitor all printed materials to ensure adherence to corporate identity standards

• Arrange photography of VIP guests and maintain archives

• Coordinate all special events and promotions with the aim to maximize publicity

• Evaluate request for hotel donations of services/financial participation from civil, social and charitable organizations; respond to requests, coordinate reservations and preparation of gift certificates; Serve as hotel’s representative on major civic or community programs

Team Management

• Interview, select and recruit team members

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Develop, conduct and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Be aware of the hotel fire & life safety/emergency procedures

• Perform other reasonable duties assigned by the assigned by the Management

Qualifications

Knowledge and Experience

• Bachelor's degree in Public Relations, Marketing Communications or related field.

• Minimum 6 years of experience in Marketing Communications/Public Relation or 2 years of experience in a similar capacity; Minimum 3 years pre-opening and Hospitality experience.

• Excellent reading, writing and oral proficiency in English language

• Proficient in MS Excel, Word, & PowerPoint

Competencies

• Excellent leadership, interpersonal and communication skills

• Detail-oriented and highly reliable in thorough execution and follow-through

• Ability to work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times

 

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