National Account Manager

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

About the role

• To initiate, plan and achieve Haleon Consumer Healthcare’s ambition of becoming one of the most innovative, best performing and trusted Consumer Healthcare Companies in South and Southern Africa
• Deliver strategic account management solutions and profitable growth in accordance with Haleon’s business plan and sales targets

Key responsibilities

• Initiate and implement sales strategies to achieve & exceed corporate sales objectives
• Grow our brands ahead of the categories we compete in
• Develop and implementation of mutually agreed annual Customer Joint Business Plans
• Develop strong customer relations within the identified channels to maximise business opportunities and grow the business
• Ensure the field sales team have strong strategic relationships at all levels within the customers that they are responsible for
• Effective use of the field sales team to ensure reach and share of voice in the market place with customers and in-store
• Ensure effective national distribution and supply by maintaining adequate stock cover in all customers
• Identify brand investment priorities in collaboration with Channel Head, aligining to SRA
• Effectively manage the Account P&L for maximum efficiency and effectiveness, disciplined G2N management and ROI management of all promotional activity
• Monitor and analyse sales performance through market share data
• Generate action plans to correct areas of weakness and capitalise on areas of opportunity
• Drive external focus including regular field visits across customer, consumer, shopper and expert
• Track G2N ratios to ensure we are in line with our plan, unlock gross margin via Net Revenue Management activities
• Maintain the highest standards of effectiveness within the account
• Identify new business opportunities which will have a positive effect on the region and the company
• Use all available data to maximise sales within each area
• Initiate ideas and concepts that will drive the sales.
• Delegate appropriately
• Embed Global toolkits from Commercial Execution program
• In-depth knowledge of products
• Understands and abides by Haleon policies and procedures
• Conducts Management Monitoring
• Compliant management of claims
• Communicates effectively with senior management, peers, marketing and other departments
• Is a respected individual with Haleon customers, staff and extends the same respect to all key stakeholders
• Use our values and expectations to drive actions and decisions, role model values and expectations
• Embeds the five key attributes of the organization – Consumer & Customer obsessed, agility, growth mindset, execution powerhouse and digital, data and analytics at the core

Qualifications and skills

Required

• A university degree
• 3 - 5 years Customer management/ Sales management/ Customer marketing experience
• Good communication and interpersonal skills
• Analytical skills
• Numeracy and finance skills
• Strong commercial understanding / experience

Other Skills/Qualifications

• Professional selling skills
• Product knowledge
• Territory & Customer management skills
• People management skills
• Prospecting skills - Sound knowledge of S.A.’s F.M.C.G. trading environment from a field sale, national account and an expert selling perspective
• Partnership building skills.
• Negotiation skills
• Presentation/communication skills.
• Analytical skills - an ability to analyse industry competitors through use of available data
• Net Revenue Management skills – Trade Investment and Promotional Management
• A thorough knowledge and understanding of Haleon’s corporate policies and procedures
• Trade spend management
• Effective promotional analysis and implementation