Employment Type

Closing Date

Job Title

Job Summary

Job Description

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Focus of the role

We’re looking for a driven and self-motivated NOCC/Service Desk Operator to join our dynamic team. In this critical role, you’ll provide Level 1 Service Desk support and Level 2 Network Operations and Assurance, helping to maintain one of Australia’s most reliable radio communications networks.

You’ll be supporting key QLD Government agencies—including Police, Fire, and Ambulance—ensuring exceptional customer service and network reliability.


What We Offer

Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off

Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

📍 Location: Ningi, QLD

🕒 Roster: 24/7/365 rotating shifts

What You’ll Do

• Deliver high-quality customer service and network assurance aligned with SLAs.

• Diagnose and resolve technical hardware/software issues.

• Maintain accurate customer records and manage communications across incidents, requests, and changes.

• Escalate network faults appropriately and proactively identify risks.

• Collaborate with internal and external stakeholders to drive positive outcomes.

• Support continuous improvement initiatives and contribute to network performance metrics.

• Respond to and restore incidents across the QLD Government Wireless Network.

• Communicate incident impacts clearly and promptly.

• Own SLA performance and drive improvements.

• Execute planned network changes without impacting incident resolution.

• Provide technical support for complex issues and contribute to performance reviews.

About You

Must-Haves:

• Solid understanding of computer systems and network fundamentals.

• Strong prioritisation and communication skills.

• Availability for 24/7 rotating shifts.

• Reliable transport (no public transport options available).

• Customer service experience in a service desk or operations centre.

• Resilience under pressure and a continuous improvement mindset.

Desirable:

• Troubleshooting experience with WAN technologies.

• Knowledge of P25, RoIP, ITIL, and network monitoring tools.

• Certifications (Microsoft, Cisco, Juniper, etc.).

• Experience with Service Desk tools (ServiceNow, Remedy, Genesys).

• Familiarity with data analysis tools (Tableau, Splunk, Grafana).

• Understanding of ITIL processes and ISO9001 quality systems.

Next Steps

If this sounds like the role for you, we’d love to hear from you!

Please include answers to the following in your application:

• Are you an Australian Citizen or Permanent Resident?

• Are you available for a 24/7 rotating roster?

• What customer service experience do you have?

• Have you provided Level 2 technical support before?

• How does your experience align with this role?

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment