OnBase DevOps Engineer

THE OPPORTUNITY:

Title: OnBase Developer - DevOps

Permanent role, 100% remote

Location: UK

SC requirements: Must have UK passport, be UK based for more than five consecutive years and able to obtain SC (Security Clearance)

About us:

Iron Mountain Incorporated (NYSE: IRM) provides information management services that help organizations lower the costs, risks and inefficiencies of managing their physical and digital data. The company's solutions enable customers to protect and better use their information—regardless of its format, location or lifecycle stage—so they can optimize their business and ensure proper recovery, compliance and discovery. Founded in 1951, Iron Mountain manages billions of information assets, including business records, electronic files, medical data, emails and more for organizations around the world.

Visit www.ironmountain.com for more information.

Primary purpose of the role:

OnBase Developer - DevOps role Reports to the IT Service delivery manager

This role provides post-sale support services to customers to coordinate and execute product/services implementation projects including installation, troubleshooting, problem resolution, and maintenance of products and service.

This OnBase Developer - DevOps role is primarily responsible for providing technical development and solution process improvements for our enterprise clients.

The development includes multiple communication channels, proactively identifying, communicating & assisting clients in resolving known software issues, working with clients to license and provide configuration services for software modules, and troubleshooting installation, configuration and environmental issues identified by customers.

This role will have fixed hours (9am-5:30pm UTC) with a need to cover On call 24/7 production/deployment support on a rotation basis.

Your role in our mission:

• Develop Agile OnBase solutions dealing in areas of document capture, document storage, workflow, and other OnBase areas
• Develop and Support code to integrate with the OnBase API.
• Develop solution improvement and solution health check opportunities
• Proficiency with OnBase Configuration, OnBase Client, OnBase Unity Client, OnBase Studio, OnBase Web Client, Hyland Unity Management Console, Hyland API of EP3 and later
• Lead test transactions and run tests to find errors and confirm the program meets specifications.
• Hands on experience with MS SQL Server, Oracle, and MySQL databases
• Develop system requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks and controls, and outputs
• Provide guidance to project team members on developing, testing, installing, and updating both customizable software and custom built applications
• Maintain accountability for the technical components of the solution and work with the Project Manager to ensure overall project success
• Fully participate in Agile team retrospectives to provide recommendations for improving software and processes.
• Maintain accountability for the technical components of the solution and work with the Project Manager to ensure overall project success

Functional Knowledge, Skills, and Competencies:

Requirements:

• Bachelor’s or higher degree in a related field, or its equivalent, related to this field of work or work experience related to job description and the necessary competencies.
• Strong experience with solution development and deployment
• Experience with OnBase System software version 18 or higher
• Experience with .Net, database, data center migration
• Experience working with Kofax
• Experience creating & modifying workflows
• Experience with Solution health checks
• Experience expanding & modifying solutions
• Experience with on-prim solutions and software upgrades
• Strong DIP experience and troubleshooting
• OnBase certification (API, Workflow, Workview, Installer) required

Customer Focus/ Builds Relationships:

• Creates processes within team/function that support Total Customer Satisfaction
• Ensures the team are aware of, and measuring customer data for function/country
• Understands Iron Mountain’s industry, competitors and solutions and how these relate to customer needs
• Works effectively and collaboratively within a matrix & virtual team environment
• Builds and maintains internal and external networks

IT Competencies:

• Advises on the available standards, methods, tools and applications relevant to own specialism and can make correct choices from alternatives
• Analyses, diagnoses, designs, plans, executes and evaluates work to time, cost and quality targets
• Communicates effectively, formally and informally, with colleagues, subordinates and customers
• Facilitates collaboration between stakeholders who have diverse objectives
• Understands the relevance of their own area of responsibility/specialism to the employing organization
• Takes customer requirements into account when making proposals
• Take initiative to keep skills up to date
• Maintains an awareness of developments in the industry
• Analyses requirements and advises on scope and options for operational improvement.
• Demonstrates creativity and innovation in applying solutions for the benefit of the customer.

Discover what awaits you:

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

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Category: Information Technology