Operational Lead – Day-to-Day Operations
Job Summary
Job Description
We are seeking an experienced Operational Lead for Day-to-Day (D2D) Operations to manage core IT infrastructure services including VMware, Storage, Backup, DBaaS, and Monitoring. The role requires a strong background in operational excellence, incident management, and proactive support. The lead will ensure system stability, optimize performance, maintain service continuity, and lead a team of technical experts. Responsibilities include leading daily operations, ensuring SLA adherence, resolving incidents, coordinating with cross-functional teams, overseeing infrastructure health, driving root cause analysis, managing patching and upgrades, defining procedures, collaborating with architects, reporting on KPIs, leading shift operations, and contributing to continuous improvement. The lead will also mentor junior administrators.
Must have:
- Lead daily operations for VMware, storage, backup, DBaaS, monitoring
- Ensure SLA adherence and incident resolution
- Coordinate with cross-functional teams
- Oversee infrastructure health and stability
- Drive incident root cause analysis
- Manage patching, upgrades, lifecycle management
- Define operational procedures and runbooks
- Collaborate with architects and service owners
- Maintain and report on KPIs and metrics
- Lead shift operations and on-call rotations
- Contribute to continuous improvement and automation
- Mentor operational support engineers
- Bachelor's degree in CS, IT, or related field
- 8+ years of IT infrastructure experience
- Hands-on expertise in VMware vSphere
- Deep understanding of enterprise storage
- Experience with backup technologies
- Solid understanding of DBaaS operational models
- Expertise in infrastructure monitoring solutions
- Experience leading technical teams
- Strong troubleshooting and incident resolution skills
- Familiarity with ITIL processes
- Excellent documentation, coordination, and communication skills
Good to have:
- VMware certifications
- Backup & Storage certifications
- Familiarity with public cloud platforms
- Experience with automation tools
- ITIL Foundation certification
- Exposure to service management platforms
- Storage performance testing and analysis
- Database storage optimization
- Data governance and compliance
- Data lifecycle management
16 skills required
Job Details
We are looking for an experienced Operational Lead – Day-to-Day (D2D) Operations to oversee and manage the core IT infrastructure services, including VMware, Storage, Backup, DBaaS, and Monitoring. The ideal candidate will have a strong background in operational excellence, incident management, and proactive infrastructure support. This role demands a hands-on leader who can drive operational stability, optimize system performance, ensure service continuity, and lead a team of technical experts across multiple domains.
Responsibilities
- Lead daily operations for VMware, enterprise storage, backup, database-as-a-service (DBaaS), and infrastructure monitoring platforms.
- Ensure SLA adherence and rapid resolution of incidents, problems, and service requests.
- Coordinate with cross-functional teams to address performance, capacity, and availability concerns.
- Oversee infrastructure health, stability, and monitoring using industry-standard tools.
- Drive incident root cause analysis and implement permanent fixes.
- Manage patching, upgrades, and lifecycle management of infrastructure components.
- Define and maintain operational procedures, runbooks, and SOPs.
- Collaborate with architects and service owners to ensure alignment with infrastructure standards.
- Maintain and report on KPIs, operational metrics, and service availability dashboards.
- Lead the shift operations and participate in on-call escalation rotations.
- Contribute to continuous improvement initiatives, automation, and process enhancements.
- Mentor and guide operational support engineers and junior administrators
Requirements
- Bachelor’s degree in computer science, Information Technology, or related field.
- 8+ years of IT infrastructure experience, including operational leadership roles.
- Strong hands-on expertise in VMware vSphere environments (ESXi, vCenter).
- Deep understanding of enterprise storage platforms (e.g., Pure Storage, Dell EMC, NetApp).
- Experience with backup technologies (e.g., Veeam, Commvault, Networker).
- Solid understanding of DBaaS operational models and support practices (e.g., Oracle, SQL Server, PostgreSQL).
- Expertise in infrastructure monitoring solutions (e.g., Zabbix, SolarWinds, Nagios, Prometheus).
- Experience leading technical teams in high-availability and production environments.
- Strong troubleshooting and incident resolution capabilities.
- Familiarity with ITIL processes, especially incident, change, and problem management.
- Excellent documentation, coordination, and communication skills.
Additional skills (Nice to have)
- VMware certifications (VCP or higher)
- Backup & Storage certifications (Veeam, Dell, NetApp, Pure Storage, etc.)
- Familiarity with public cloud platforms (Azure, AWS, or GCP)
- Experience with automation tools (Ansible, PowerShell, Python)
- ITIL Foundation certification
- Exposure to service management platforms (ServiceNow, Remedy)Familiarity with storage performance testing and analysis tools
- Background in database storage optimization (Oracle, SQL Server, etc.)
- Experience with data governance and compliance requirements
- Knowledge of data lifecycle management and information lifecycle management
- #LI-JB2
#LI-JB2
Similar Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Similar Skill Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Jobs in Riyadh, Riyadh Province, Saudi Arabia
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Operations Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
