Operational Lead – Day-to-Day Operations

Responsibilities

• Lead daily operations for VMware, enterprise storage, backup, database-as-a-service (DBaaS), and infrastructure monitoring platforms. 
• Ensure SLA adherence and rapid resolution of incidents, problems, and service requests. 
• Coordinate with cross-functional teams to address performance, capacity, and availability concerns. 
• Oversee infrastructure health, stability, and monitoring using industry-standard tools. 
• Drive incident root cause analysis and implement permanent fixes. 
• Manage patching, upgrades, and lifecycle management of infrastructure components. 
• Define and maintain operational procedures, runbooks, and SOPs. 
• Collaborate with architects and service owners to ensure alignment with infrastructure standards. 
• Maintain and report on KPIs, operational metrics, and service availability dashboards. 
• Lead the shift operations and participate in on-call escalation rotations. 
• Contribute to continuous improvement initiatives, automation, and process enhancements. 
• Mentor and guide operational support engineers and junior administrators

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field. 
• 8+ years of IT infrastructure experience, including operational leadership roles. 
• Strong hands-on expertise in VMware vSphere environments (ESXi, vCenter). 
• Deep understanding of enterprise storage platforms (e.g., Pure Storage, Dell EMC, NetApp). 
• Experience with backup technologies (e.g., Veeam, Commvault, Networker). 
• Solid understanding of DBaaS operational models and support practices (e.g., Oracle, SQL Server, PostgreSQL). 
• Expertise in infrastructure monitoring solutions (e.g., Zabbix, SolarWinds, Nagios, Prometheus). 
• Experience leading technical teams in high-availability and production environments. 
• Strong troubleshooting and incident resolution capabilities. 
• Familiarity with ITIL processes, especially incident, change, and problem management. 
• Excellent documentation, coordination, and communication skills. 

Additional skills (Nice to have)

• VMware certifications (VCP or higher) 
• Backup & Storage certifications (Veeam, Dell, NetApp, Pure Storage, etc.) 
• Familiarity with public cloud platforms (Azure, AWS, or GCP) 
• Experience with automation tools (Ansible, PowerShell, Python) 
• ITIL Foundation certification 
• Exposure to service management platforms (ServiceNow, Remedy)Familiarity with storage performance testing and analysis tools 
• Background in database storage optimization (Oracle, SQL Server, etc.) 
• Experience with data governance and compliance requirements 
• Knowledge of data lifecycle management and information lifecycle management 
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