Operations and Supply Chain Manager

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

About Worldsmart

Worldsmart provides cutting-edge POS and Loyalty Solutions to the retail industry, ensuring seamless integrations and operational efficiency. With offices across the country and a diverse national client base, we are committed to empowering retailers with innovative technology and exceptional support. We value a culture of honesty, accountability, collaboration, and innovation.

As part of the Banyan Software group, Worldsmart is backed by a global network of software expertise and financial stability.

The Position

Reporting directly to the Worldsmart CEO, this role is responsible for the performance, coordination and improvement of business operations and procurement functions across Australia. You will lead the supply chain team, manage key supplier relationships, and work closely with State Managers to ensure best practice standards and procedures are implemented and maintained.

Join a national leader in POS and Loyalty technology solutions and play a pivotal role in delivering seamless customer experiences and organizational excellence.

An ideal position for an experienced leader passionate about driving efficiency and continuous improvement in a growing technology-driven business.

Your responsibilities will include:

• Overseeing end-to-end supply chain processes including forecasting, procurement, warehousing, delivery, installation and post-installation activities.
• Building and maintaining strong relationships with suppliers and logistics partners to ensure cost-effective, timely and accurate delivery of IT hardware and services.
• Ensuring effective inventory management across all warehouses, including the national online warehouse and state-based sites.
• Maintaining the integrity of product data in the SAP B1 ERP system, including costs, supplier info and inventory levels.
• Supporting sales and finance teams through accurate scheduling, forecasting, and on-time invoicing.
• Leading business improvement initiatives by reviewing and enhancing operational processes, systems and documentation.
• Collaborating with HR and business unit managers to identify training needs and support change management efforts.
• Managing risk, business continuity planning, and WHS compliance.

About You

We’re looking for a strategic thinker and doer with strong attention to detail and the ability to coordinate multiple priorities across teams. You are solutions-focused, collaborative, and skilled at identifying opportunities for operational improvement and cost savings.

To be successful in this role, you will have:

• Minimum 3 years of demonstrated leadership experience in operations or supply chain management, ideally within a technology or Point of Sale business.
• Strong business acumen and critical thinking skills.
• Proven experience working with ERP systems, ideally SAP B1.
• Advanced Microsoft Office skills (Excel, Teams, Outlook, PowerPoint, Word).
• Excellent communication and stakeholder management capabilities.
• Track record of process improvement and cross-functional project delivery.

Desirable:

• Tertiary qualifications in Procurement, Supply Chain Management, or Business Management.
• Experience in IT hardware/software environments or retail technology.

What’s in it for you

• Join a stable, growing technology company with national reach.
• Work in a collaborative, values-driven team.
• Opportunity to make a significant impact on operational performance and customer satisfaction.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.