Operations Associate

2 Months ago • All levels • Operations

Job Summary

Job Description

As an Operations Associate at Jackpocket's fulfillment center, you'll manage customer lottery ticket orders and redemptions, ensuring accuracy and efficiency. Responsibilities include processing orders, updating systems with real-time information, streamlining workflows, maintaining equipment, and supporting operational projects. The role requires flexibility to work weekends and holidays, experience in fast-paced environments, strong attention to detail, exceptional customer service, and the ability to lift up to 25 lbs. This position is crucial for the success of Jackpocket's new digital lottery courier product and impacts the customer experience directly.
Must have:
  • Manage and process lottery ticket orders
  • Update systems with real-time information
  • Streamline workflows and meet deadlines
  • Maintain printing/scanning equipment
  • Flexible schedule (weekends & holidays)
  • Fast-paced environment experience
  • Exceptional customer service skills
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

As an Operations Associate, you’ll be at the heart of a fast-paced fulfillment center, driving the success of our newest digital lottery courier product, Jackpocket. You’ll manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. Your role will shape the future of this rapidly growing industry as you keep systems running seamlessly to positively impact the team’s success while enhancing the lottery experience for our customers.

What you’ll do as an Operations Associate 

  • Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish. 

  • Keep our systems updated with real-time customer order statuses and tracking information.

  • Streamline and organize workflows to meet daily objectives and hit deadlines.

  • Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.

  • Step in to support various operational projects as they arise, contributing to the team’s overall success.

What you’ll bring

  • Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.

  • Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.

  • Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.

  • Exceptional customer service, communication, and time management skills.

  • Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US hourly rate for this part-time position is 14.72 USD - 18.40 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Similar Jobs

The Walt Disney Company - Sr. Manager, Scheduling & Analytics

The Walt Disney Company

Burbank, California, United States (Hybrid)
2 Months ago
Universal Music - Manager, Commercial Partnerships

Universal Music

Santa Monica, California, United States (On-Site)
2 Months ago
DraftKings - Lottery Fulfillment Supervisor

DraftKings

Tempe, Arizona, United States (On-Site)
1 Month ago
Globalization Partners - HR Specialist

Globalization Partners

(Remote)
1 Month ago
The Walt Disney Company - MTO Project Scheduler

The Walt Disney Company

Celebration, Florida, United States (On-Site)
2 Months ago
Trackman - Indoor Operations Coordinator - Japan

Trackman

Tokyo, Tokyo, Japan (On-Site)
4 Months ago
Netflix - Project Manager

Netflix

Mumbai, Maharashtra, India (On-Site)
2 Months ago
On Location - Director of Ticketing and Business Operations - FIFA World Cup 26™

On Location

Miami Gardens, Florida, United States (On-Site)
7 Months ago
The Walt Disney Company - Guest Experience Manager - Housekeeping

The Walt Disney Company

Anaheim, California, United States (On-Site)
2 Months ago
King - Product Manager, Candy Crush Solitaire | New Games

King

Barcelona, Catalonia, Spain (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

CloudHire - Drop Ship Specialist

CloudHire

Mandaluyong, Metro Manila, Philippines (Remote)
4 Months ago
Fliff  Inc  - CRM Analyst

Fliff Inc

Philadelphia, Pennsylvania, United States (On-Site)
9 Months ago
Crunchyroll - Director of Content Accounting

Crunchyroll

Culver City, California, United States (On-Site)
4 Months ago
CloudHire - VBA Developer - CloudHire Consulting

CloudHire

Hyderabad, Telangana, India (Remote)
6 Months ago
Corsair - Shipping Discrepancy Analyst

Corsair

Taoyuan City, Taiwan (On-Site)
2 Months ago
GoTo Group - Sales Support Manager

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
5 Months ago
AVER LLC - Management Analyst

AVER LLC

United States (Hybrid)
3 Months ago
SSC Technologies - Manager, Fund Accounting

SSC Technologies

Mississauga, Ontario, Canada (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Pueblo, Colorado, United States

ClinDCast - GenAI Application Lead

ClinDCast

Austin, Texas, United States (Remote)
9 Months ago
Ziff Davis - Account Director (Sales)

Ziff Davis

Philadelphia, Pennsylvania, United States (Remote)
5 Months ago
Riot Games - Principal Software Engineer (ML Focused) - League Studio, League Data Central

Riot Games

Los Angeles, California, United States (On-Site)
5 Months ago
Duolingo - Senior Data Scientist

Duolingo

New York, New York, United States (On-Site)
6 Months ago
Sandbox VR - Retail Associate

Sandbox VR

Emeryville, California, United States (On-Site)
6 Months ago
CloudHire - Solution Architect - Anaplan

CloudHire

Dallas, Texas, United States (On-Site)
6 Months ago
CD PROJEKT RED - Expert VFX Artist

CD PROJEKT RED

Boston, Massachusetts, United States (Hybrid)
8 Months ago
NVIDIA - Senior Software and System Architect

NVIDIA

Santa Clara, California, United States (Remote)
3 Months ago
Google - Software Engineer III, Infrastructure, Google Cloud Networking

Google

New York, New York, United States (On-Site)
3 Months ago
Duolingo - AI Research, Intern (PhD)

Duolingo

Pittsburgh, Pennsylvania, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

PwC - TLS | Associate Legal Sevilla

PwC

Seville, Andalusia, Spain (On-Site)
6 Months ago
Keywords Studios (Player Support) - Technical Support Engineer I

Keywords Studios (Player Support)

Pune, Maharashtra, India (Hybrid)
3 Months ago
BigID - Sr Customer Success Manager - Midwest

BigID

Chicago, Illinois, United States (Remote)
4 Months ago
Trek - Store Manager

Trek

Oro Valley, Arizona, United States (On-Site)
1 Month ago
Every matrix - Trainee Operations Manager

Every matrix

Lviv, Lviv Oblast, Ukraine (Hybrid)
1 Month ago
Tesla - Service Leader, Turkey

Tesla

İstanbul, Türkiye (On-Site)
2 Months ago
Netflix - Manager, Threat Management & Investigations

Netflix

Los Gatos, California, United States (On-Site)
2 Months ago
Sphere Entertainment Co - I/O Technician

Sphere Entertainment Co

Burbank, California, United States (On-Site)
5 Months ago
Deliveroo - Site Manager

Deliveroo

Manchester, England, United Kingdom (On-Site)
2 Months ago
Tesla - Mobile Service Technician

Tesla

Örebro, Örebro County, Sweden (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Plovdiv, Plovdiv Province, Bulgaria (Remote)

Boston, Massachusetts, United States (On-Site)

London, England, United Kingdom (On-Site)

Boston, Massachusetts, United States (On-Site)

Sofia, Sofia City Province, Bulgaria (Remote)

Boston, Massachusetts, United States (On-Site)

Boston, Massachusetts, United States (On-Site)

United States (Remote)

View All Jobs

Get notified when new jobs are added by DraftKings

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug