Operations Senior Analyst

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is looking for a data-oriented Operations Analyst for Renewals Operations who will play a crucial role in optimizing our processes through data-driven insights. The role will maintain critical business processes, improve data quality, and drive new business operations within the Renewals Operations organization. It is a highly impactful role as you’ll be propping up a new business process as well as implementing changes to current operations using data.

Responsibilities:

• Work closely with the subject matter experts to analyze current business processes and workflows to recommend improvements through automation.
• Execute data quality cleansing, validation, and input activities with acute attention to detail and accuracy
• Design and implement data-driven solutions using SQL/SOQL and Python to enhance operational efficiency.
• Develop new automation tools to support our people and processes.
• Work closely with IT and support teams to seamlessly integrate analytical solutions into existing systems.
• Document enablement material to ensure proper training and end-user acceptance.
• Identify and analyze data quality concerns and propose solutions to mitigate or resolve them.

Required Skills/Experience:

• 5+ years of analytical experience, ideally in Renewal Operations, Sales Operations, Business Operations, Product Management, Business Technology, or related fields.
• Experienced using SQL / SOQL / Python in data analysis and data manipulation.
• Strong knowledge of spreadsheet tools, MS Excel / Google Sheets.
• Bachelor's degree or equivalent relevant experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

Preferred Skills:

• Prior experience automating manual processes using Python.
• Strong analytical skills with the ability to detect patterns and analyze disparate data.
• Outstanding problem-solving skills with a demonstrated ability to structure complex problems, synthesize information, and develop solutions and recommendations.
• Self-starter with a record of success in a collaborative, fast-paced environment.
• Excellent time management skills with the ability to organize and prioritize effectively.
• Strong written business communication and verbal presentation skills.
• Knowledge and understanding of Salesforce tools and database structure.
• Knowledge of Salesforce product and platform features, capabilities, and best use.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.