Operations Specialist

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

We’re hiring an Operations Specialist to join our SRE Operations team. This team is responsible for leading production incidents from start to resolution and collecting incident data. In this role, you will monitor different components, provide alarm surveillance, and take corrective actions as necessary or escalate to Engineering Teams. You’ll work with multiple global teams on troubleshooting and fixing issues and production incidents to ensure a world-class customer experience and product stability.

What you'll do as an Operations Specialist

• Ensure the constant availability and uninterruptible operation of our multi-service environment and customer activities.

• Provide vigilant alarm surveillance, swiftly troubleshoot issues, and resolve incoming system alerts.

• Work closely with various departments to monitor service performance and escalate alerts when necessary.

• Demonstrate situational influence across the team to promote ideas and drive progress.

• Proactively initiate the incident management process in response to critical alerts.

• Work on 8-hour shifts 24/7 including nights, weekends, and holidays.

 
What you’ll bring

• Strong understanding of service monitoring using specific tools (DataDog, Grafana, Kibana, PagerDuty).

• Experience with Atlassian Stack including  Jira, Confluence, and Bitbucket.

• Understanding of Windows and Linux server environments, Nginx, VMware, Jenkins, Kubernetes, CDN, DNS, and networking concepts.

• Analytical thinking and proactive attitude to anticipate and solve problems.

• A team-oriented mindset with strong verbal and written communication skills and fluency in English

• Secondary education is required with further technical qualifications being a plus.

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Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.