People Operations Associate

Business Unit

The S3 HR and Management Line follows a "User-Focused and Employee-Oriented" philosophy and employs a three-pillar HR organization model. By offering "productized services and marketized management," the S3 HR and Management Line provides comprehensive support for developing Tencent's organization, talent, and culture, enabling employees to grow with the company.

What the Role Entails

Key Responsibilities:

1. HRSSC Operations:

• Prepare, review, and issue employment contracts, renewal letters, and addendums in accordance with templates and policy guidelines.
• Track contract expiration and initiate timely renewals or terminations with proper documentation.
• Ensure all contractual documents are uploaded and maintained accurately in Workday or document repositories.
• Manage end-to-end employee life cycle transactions in Workday e.g., hiring, job changes, terminations, Internation Transfer and/or Mobility .
• Support salary changes, one-time payments, allowances, and recurring elements in Workday.
• Ensure data quality, system accuracy, and consistency in Workday system records.
• Monitor system issues, perform testing for updates, and liaise with HRIS or Workday BA team for technical support.
• Ensure timely and accurate input for payroll-related cutoffs.
• Document and update standard operating procedures (SOPs) for HR processes.

2. Benefits & Absence Module:

• Support enrolment, changes, and terminations in employee benefit plans within Workday.
• Coordinate with vendors, HRBPs, or COEs for local benefit compliance and eligibility questions.
• Assist in benefit-related communications, data validation, and monthly reporting as required.
• Maintain and monitor time-off and leave plans, ensuring employee entitlements are updated according to company policy or legislative changes.
• Support employees and managers on Workday leave entries, balances, and system navigation.

3. Data Management & Reporting:

• Perform quarterly audits to ensure data integrity.
• Generate operational and ad-hoc reports to support business and compliance needs.
• Assist in compiling headcount, turnover, or compliance statistics as required.
• Identify opportunities to streamline HR processes through automation and system enhancements.
• Participate in the testing and implementation of new Workday features and updates.

4. Support & Case Handling:

• Respond to employee inquiries related to HR processes, policy interpretation, and Workday navigation.
• Manage service requests via HR helpdesk platforms (ServiceNow), ensuring SLAs are met.
• Coordinate with HRBPs and Country HR for issue resolution, Serve as a point of contact for HR-related inquiries, providing guidance and support to employees and managers.
• Collaborate with HRBPs to resolve complex issues and ensure a positive employee experience.
• Facilitate training sessions and create user guides to enhance Workday proficiency among staff.

5. Global Team Support & Process Improvement:

• Participate in multiple project from Global HR (COE) or Improvement projects (e.g., data cleanup, process improvement and streamline project)
• Ensure all activities comply with data protection laws and internal HR governance policies.
• Maintain strict confidentiality of employee information and sensitive HR data.

Who We Look For

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field.
• At least 2 years of experience in SSC HR Employee Master data operations with a focus on Workday HR Core module and Benefits & Absence.
• Experience with Workday modules such as Compensation, Benefits, and Talent Management.
• Familiarity with data visualization tools like Power BI or Mastering in M.Excel.nowledge of compliance requirements related to HR data and processes.
• Strong understanding of APAC or EMEA HR processes and best practices.
• Proficiency in Microsoft Office Suite, particularly Excel for data analysis.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in both English and Mandarin is highly advantageous, as it enables effective communication with international stakeholders and colleagues based at the China headquarters.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Who we are

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.