People Operations Specialist

Welcome to the video first world!

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We’ve raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

Join the rocket ship while it's taking off! 🚀

As a People Operations Specialist, you’ll be the go-to person for all things operational in the employee lifecycle. You'll partner closely with our Talent, Security, and IT teams to ensure new joiners are set up for success, keep our People systems running smoothly, and drive operational excellence across every touchpoint of an employee’s journey.

This is an ideal role for someone who’s comfortable working independently or in a small team and has had some exposure to working with EU locations and EORs. You’ll enjoy being hands-on, and aren’t afraid to roll up your sleeves to get things done. We’re looking for someone who’s genuinely passionate about People Ops and who brings a systems-thinking mindset to how we support and scale our employee experience. If you naturally seek out better ways of doing things, question how things have always been done and like being close to the detail, you’ll thrive here.

What You’ll Be Doing

Employee Lifecycle Management

• Own and execute key lifecycle processes from pre-onboarding to offboarding
• Maintain our HRIS (HiBob) as the single source of truth - keep it tidy, up-to-date, and fully leveraged
• Work closely with the People Ops team to review and leverage data
• Draft and issue employment-related letters (e.g., references, change of contract, promotions)
• Serve as the main admin contact for employee benefits and liaise with our brokers to address queries and renewals
• Support internal mobility processes including relocations, visa sponsorships, role changes, and team moves ensuring our HRIS is updated accordingly
• Partner with finance to ensure payroll is accurate
• Drive process improvements and automations, from reviewing existing processes to embedding AI in people operations
• Own and deliver a range of People team projects including policy revamp, new system implementation and creating playbooks

Onboarding Excellence

• Collaborate with Talent for a smooth candidate to employee handover and assist with any contractual and right to work questions
• Manage all pre-onboarding activities including welcome emails, contract generation and amendments, partnering with EORs, background checks (Certn)
• Work with our People and Office Coordinator to deliver a best-in-class onboarding experience that is smooth, structured, and engaging
• Continuously iterate on our onboarding programme to embed culture, clarity, and community

Internal Communications

• Support the creation and delivery of clear, timely and engaging internal communications related to People processes, policies, and updates
• Collaborate with the wider People team to launch initiatives, ensuring the right messages reach the right people via the right channels (Slack, Notion, email, all-hands, etc.)
• Maintain and update our People content on Notion, making sure everything from onboarding guides to policies is easy to find, accurate, and employee-friendly
• Champion transparency and clarity across all internal touchpoints, helping create a culture of informed, empowered employees

Compliance & Security

• Partner with our Security team to ensure 100% completion of mandatory compliance training
• Maintain up-to-date employee records, manage right-to-work documentation, and track policy acknowledgements
• Support internal audits by preparing accurate and compliant data

What We’re Looking For

• 2–4 years’ experience in a People Operations, HR Coordinator/Specialist, or similar role within a fast-paced environment
• Comfortable working independently or in a small team, with a wide scope of responsibilities
• Strong working knowledge of the employee lifecycle and UK employment practices
• Experience supporting teams across EU countries, with awareness of local compliance and cultural nuances
• High attention to detail and a love of efficient, structured processes
• Comfortable with HR tools, (HiBob experience is a huge plus) and excited by opportunities to improve systems and automate workflows
• Empathetic, clear communicator with a problem-solving mindset
• Interest in internal communications - you care not only about delivering great People work, but also how it's shared, received, and understood by employees
• Passionate about the potential of AI in People Operations and excited to work on forward-thinking projects
• Naturally proactive - looking for ways to streamline, support, and delight across every employee touchpoint
• Resourceful - we don’t expect you to have all the answers, but you know how to find things out!
  

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

• A hybrid setting where you can work from our London office in Soho.
• A competitive salary + stock options in our fast-growing Series D start-up.
• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
• 25 days of annual leave + public holidays in the country where you are based.
• Cycle to work scheme (London).
• Regular socials.
• Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)
• A generous referral scheme.
• Pension contribution/salary sacrifice.
• Work from home set up.
• A huge opportunity for career growth as you’ll help shape a market-defining product.