People Strategy & Operations Program Manager

As we step into our next phase of growth, we are looking for a Program Manager to join us for an impactful 9 month tour of duty. In this role, you will serve as a trusted partner to our VP of People and the Head of People Operations, Insights & Total Rewards, driving high-impact cross-functional initiatives that advance our People function and accelerate progress on our organizational goals. This role combines strategic thinking with cross-functional collaboration and hands-on execution. You will lead complex projects end-to-end, and will often operate at different altitudes - pulling up to connect with executives at times, and rolling up your sleeves to partner with our frontline at other times. You’ll drive clarity amidst ambiguity - often through qualitative and quantitative insights, strong cross-functional collaboration and influence, and hands-on experimentation to test your hypotheses. This is a full-time exempt position (fixed term) with a hybrid work schedule: in office M/W/Th with the option to work from home Tu/Fr.

Getting started

• Although this is a fixed term role, we’re committed to your success and want you to feel like a part of our team! You’ll go through our standard onboarding process, which will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
• We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1. We’re excited to find ways for you to contribute, and will create room for you to learn and grow along the way.

In your role, you'll...

• Develop an inaugural “Voice of the Customer” program: In partnership with our People Operations Generalist, you’ll field questions that are top of mind for Everlawyers, sharing helpful articles, answering questions directly, or routing them to subject matter experts for high touch help. Leveraging the insights you earn over your first month, and a quantitative analysis of 12+ months of tickets, you’ll synthesize themes that are top of mind for Everlawyers and use these to refine our core areas of focus. You’ll also develop a programmatic way to help the People Team stay up-to-date on Everlawyers’ core concerns - so we understand our internal “customers” and stay focused on what matters most.
• Uplevel our knowledge base: Using your insights from the “Voice of the Customer” program, you’ll thoughtfully revamp our existing repository of employee-facing content. You’ll ensure we offer answers to the questions Everlawyers are really asking, and develop communication that’s discoverable, digestible and delightful. You’ll also explore opportunities to use AI to extend our reach - offering 24/7 self-serve support so Everlawyers can get the help they need, when they need.
• Scale our People Systems: In partnership with our Senior People Systems Program Manager, you’ll ramp up quickly on the ways in which we’re adopting new workflows and tools for efficiency. You’ll review our People Systems Roadmap together, and prioritize areas where you’re best suited to lead the charge.You’ll champion these initiatives through the software development lifecycle - identifying requirements, designing and testing solutions, and rolling them out with clear communications that drive adoption and delight. As new problems are identified, you’ll assess their urgency and importance, and dynamically reprioritize our Roadmap to maximize impact.
• Strengthen our data foundation: Last but not least, you’ll partner with our Senior People Strategy & Operations Analyst to deepen our data chops. You’ll review and enhance our core processes to ensure our data is always secure and accurate, create the infrastructure we need to access our data across systems, and ultimately develop the organizational health dashboards we need to make thoughtful, data-informed decisions about our greatest asset - our People and Culture.

About you

• You are a…
• Curious listener. You approach conversations with an open mind, and seek to understand others’ points of view. You ask questions, sift through feedback, and find patterns and key takeaways that inform your perspective.
• Data-minded investigator. While you know that not everything that matters can be measured, you recognize the value of data, and leverage strong modeling skills to bring insight to bear. You have advanced proficiency in google sheets (e.g. pivot tables, complex formulas, vlookup), and don’t shy away from SQL.
• Proactive problem solver. You see the opportunity in ambiguity, and love bringing structure to a gnarly challenge. Your strategies are grounded in quantitative rigor and qualitative color - that’s what makes them sound.
• Skilled storyteller. You communicate for impact. While your core message stays the same, you recognize that understanding and engagement matters, and tailor your communication in service of the audience.
• Collaborative coworker. You build trust easily, and are a sought-after member on any cross-functional team. You are comfortable working within People teams and with stakeholders like Finance, Legal, and RevOps (to name a few!).
• Outstanding operator. You get things done, efficiently, effectively, and excellently. You recognize that strategy is important, but outcomes matter, and bring pace and performance to meet the moment.

You may have the following experiences…

• At least 5 years of professional experience in 1 or more of the following areas: People Operations, People Systems, Strategy & Operations, Product Marketing, Product Management, or Management Consulting.
• At least 3 years of exposure to People & Recruiting tools, either as an administrator, end-user, or partner/employee of a People Tech company.

Benefits

• You will be eligible for a number of our benefits, including health, dental, and vision plans and paid company/federal holidays

Perks

• Work in Downtown Oakland, just steps from the BART line and dozens of restaurants
• Bond over team lunches and out-of-the-box events
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice

Pursue Truth While Finding Yours

We are deeply invested in pursuing the truth, for our clients and for our employees. We know that when you’re empowered to pursue your passions, it is reflected in the work. That’s why we’re committed to the professional growth of all our team members, offering an annual learning and development stipend and regular career check-ins with managers. If you’re looking for a place that values passion, integrity, and a desire to learn, we’d love to hear from you!