People Support Sr. Advisor

Position Overview

Autodesk’s People Support team is evolving—and we’re looking for passionate, service-oriented professionals to grow with us. As the first point of contact for all AMER HR-related inquiries across the company, our team plays a critical role in shaping the employee experience.

We're currently transitioning from a traditional Tier 1 support model to a more advanced Tier 2-level service, meaning this is an exciting opportunity to join a team in transformation. As a People Support Advisor, you won't just support day-to-day inquiries—you’ll help build and define the next generation of HR support at Autodesk. You’ll partner closely with regional and global colleagues to ensure an exceptional experience for our employees, while helping us continuously improve how we serve them.

If you’re excited by process improvement, employee experience, and being part of a team that’s actively growing its capabilities, this role is for you.

It is fully remote within Canada, with a preference for those located near an Autodesk office in Vancouver, Toronto, or Montreal and is open to working Pacific time zone hours. This role reports to the Senior Manager, People Services – Americas.

Responsibilities

• Deliver prompt, reliable, and employee-focused HR support through a case management system and adhering to Service Commitments for speed, accuracy and employee satisfaction
• Resolve inquiries at first contact when possible; escalate to Tier 2 or Centers of Expertise (COEs) as needed, ensuring accuracy and timeliness
• Provide transactional support and complete routine HR tasks with precision
• Support recurring people programs and initiatives led by our PPL partners in Compensation, Benefits, Learning & Development and Compliance and more
• Handle regional employment verification requests and inquiries from active and former employees, sometimes requiring documentation in local language
• Maintain a continuous improvement mindset by sharing feedback and helping shape the evolution of our support model
• Contribute to team-wide initiatives aimed at improving the depth and scope of services, preparing for expanded Tier 2 responsibilities
• Analytical advisor role that requires understanding of the theories and concepts of a discipline and the ability to apply best practices
• A common career stabilization point (AKA the “full-contributor” level) for Professional roles
• Require knowledge and experience such that the incumbent can understand the full range of relevant principles, practices, and practical applications within their discipline
• Solve complex problems of diverse scope by taking a new perspective on existing solutions and applying knowledge of best practices in practical situations
• Use data analysis, judgment, and interpretation to select the right course of action
• Apply creativity in recommending variations in approach
• “Connect the dots” of assignments to the bigger picture
• May lead projects or key elements within a broader project
• May also have accountability for leading and improving on-going processes
• Build effective relationships with more senior practitioners and peers, and build a network of external peers
• Work independently, with close guidance given at critical points
• May begin to act as a mentor or resource for colleagues with less experience

Minimum Qualifications

• 5+ years in a HR support or HR shared services environment
• Knowledge of U.S. benefits and HR practices is required
• Experience with background investigations (U.S. or global) is a plus
• Foundational understanding of HR systems and processes
• Degree or equivalent work experience
• Strong organizational and communication skills
• Attention to detail with a focus on process excellence
• High integrity with the ability to maintain confidentiality

Preferred Qualifications

• Experience delivering high-quality, detail-oriented work aligned with service level expectations
• Proficient in Excel, Word, and HR systems such as Workday; experience with ServiceNow or similar case management tools
• Able to prioritize effectively in a dynamic, high-volume environment
• Positive team player who thrives in change and transformation
• Strong communicator across all levels of the organization
• Professional working proficiency in French, Spanish, and/or Portuguese is a plus