Platform Operations Associate

Description

The Opportunity:

Ziff Davis Shopping is looking for a Platform Operations Associate who will assist the Platform Operations team in running multiple digital savings properties, including RetailMeNot.com and Offers.com. We are seeking a self starter who is passionate about the online shopping space and knows how to optimize the user experience. You will demonstrate impressive attention to detail, an aptitude to learn quickly and a strong desire to optimize systems and processes.

Key Responsibilities:

• Complete inbound requests related to offer and merchant maintenance, using multiple content management systems and databases
• Assist in developing content optimization strategies and processes that align with business objectives
• Maintain and manage backend systems that power commerce on multiple platforms
• Work with Product team to identify bugs and areas for improvement for those platforms
• Work with Product and Engineering teams to define and launch new products and platforms
• Assist in training, monitoring and coaching both onshore and offshore teams on new and existing processes and platforms
• Document, organize, and facilitate feedback from across multiple teams, including Merchandising, Product, SEO and Sales
• Measure and report on KPIs related to content and tactical performance
• Analyze workflows and recommend improvements to team leads
• Document workflow processes to maintain an up-to-date operations wiki
• Ad hoc cross functional projects
• Support merchant affiliate link management and maintenance across multiple business units

Job Qualifications:

• Bachelor’s Degree required
• Minimum of 1 - 2 years experience in e-commerce, digital marketing, or digital publishing
• Comfortable working in multiple content management systems and platforms
• A demonstrated interest in content management systems and databases that drive actionable feedback for operational improvements
• Ability to manage and prioritize multiple projects simultaneously without sacrificing quality
• Comfortable with change and ambiguity and willing to embrace it as exciting opportunity
• Creative critical thinker and problem solver
• Keen attention to detail
• Strong analytical and problem solving skills
• Excellent written and verbal communication skills
• Business knowledge of retail concepts and metrics
• Experienced with GSuite, Word, PowerPoint and Excel (formulas, pivot tables)
• Experience with Tableau or similar reporting databases
• Affiliate marketing, Salesforce and JIRA experience are a plus
• Experience helping others learn new concepts

About Ziff Davis Shopping

Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and ecommerce brands. Our domestic brands include RetailMeNot, Offers.com, Blackfriday.com, TechBargains and more. We also run VoucherCodes, one of the leading discount code brands in the UK.

About Ziff Davis

Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals – Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security.

Our Benefits

Ziff Davis Shopping offers competitive salaries in addition to robust, health and wellness-focused benefits, including comprehensive medical, dental, and vision coverage, as well as life and disability benefits. Our employees enjoy Flexible Spending Accounts (FSAs), a 401(k) with company match, and an Employee Stock Purchase Plan.

We are committed to work-life balance with Flexible Time Off, Volunteer Time Off, and paid holidays. We offer family building and caregiving support and generous Family Care and Parental leave, when you need it. We also provide Fitness Reimbursement and access to wellness programs, ensuring our team stays healthy both physically and mentally.

At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.

If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Ziff Davis Shopping is the place for you.

Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive.

#LI-shoppingshared