PMO Lead

Position Overview

The Manager & PMO Manager will oversee the Project Management Office (PMO) with a focus on driving effective project governance, portfolio management, and stakeholder engagement. This role is responsible for developing portfolio-level metrics, managing budgets and Service Level Agreements (SLAs), and ensuring timely, audience-specific communications. The Manager & PMO Manager will serve as the primary point of contact for functional and technical leaders, network teams, and solution architects, while fostering strong relationships with customers, vendors, and key stakeholders.

Key Responsibilities Portfolio Management & Governance

• Develop and maintain portfolio-level metrics to monitor project performance and alignment with strategic objectives.
• Track and manage portfolio budgets, ensuring financial accountability and adherence to fiscal guidelines.
• Oversee Service Level Agreements (SLAs), ensuring compliance and performance standards are met.
• Produce regular status reports, providing clear and concise updates on portfolio progress, risks, and issues.
• Continuously improve project governance, processes, and procedures to enhance efficiency and effectiveness.

Stakeholder & Relationship Management

• Manage customer relationships, ensuring high levels of satisfaction and alignment with project goals.
• Engage with vendors to negotiate contracts, monitor performance, and ensure deliverables meet expectations.
• Foster strong relationships with key stakeholders, including functional and technical leaders, network teams, and solution architects.
• Provide accurate, timely, and audience-specific communications to keep stakeholders informed and engaged.

Coordination & Leadership

• Serve as the primary point of contact for security and configuration management activities, collaborating with functional and technical leaders, network teams, and solution architects.
• Manage daily internal team coordination, ensuring alignment on priorities, tasks, and deliverables.
• Lead cross-functional teams to drive project success, promoting collaboration and accountability.

Qualifications

• Bachelor’s degree in Business Administration, Project Management, Information Technology, or a related field; PMP or similar certification preferred.
• 5+ years of experience in project/portfolio management, with a proven track record in PMO leadership.
• Strong understanding of project governance, budgeting, and SLA management.
• Exceptional communication and interpersonal skills, with the ability to tailor messaging to diverse audiences.
• Experience managing customer relationships, vendor engagements, and stakeholder expectations.
• Knowledge of security and configuration management processes, preferably in a public sector context.
• Ability to lead and coordinate cross-functional teams in a fast-paced environment.
• Proficiency in project management tools (e.g., MS Project, Jira, or similar) and data visualization for metrics reporting; experience with ServiceNow as a project management tool is ideal.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.