Pre-Sales Technical Engineer

2 Months ago • 8-10 Years • Software Development & Engineering

Job Summary

Job Description

Litmus is a growing software company transforming how companies use machine data to enhance operations. We are seeking a Pre-Sales Technical Engineer to join our GCC team in Pune, India. This role involves working with prospective and existing customers to develop solutions demonstrating measurable value. You will lead the configuration of Litmus Edge and Litmus Edge Manager products during proof-of-concept and production implementations. Responsibilities include supporting the sales process, developing custom configurations, leading production implementations, providing Level 2 support, and collaborating with sales and leadership teams to drive product expansion and refine proposals.
Must have:
  • Validate customer requirements for POCs/implementations
  • Configure Litmus Edge products
  • Develop innovative customer value solutions
  • Maintain internal documentation
  • Provide expert technical support
  • Support sales team with RFI/RFP fulfillment
  • Deliver webinars and demonstrations
  • Support Litmus Partners and Resellers
Good to have:
  • Manufacturing environment experience
  • Shop floor, automation, IoT, or analytics solutions
  • Network protocols and architecture knowledge
  • Coding experience (JavaScript, Python)
  • Kubernetes and Docker experience
  • Database understanding
  • Linux systems familiarity
  • Cloud/Hybrid Cloud Infrastructure experience (Azure, AWS, GCP, Cloudera)
  • Customer-facing role experience
  • Self-starter, works independently and in teams
  • Problem-solving aptitude
  • Eager to learn new technologies
  • Adaptable to fast-paced environments

Job Details

Who is Litmus 

Litmus is a growth-stage software company that is transforming the way companies harness the power of machine data to improve operations. Our software is enabling the next wave of digital transformation for the biggest and most innovative companies in the World – making Industrial IoT, Industry 4.0 and Edge Computing a reality. We just completed our Series B financing round, and we are looking to expand our team.

Why join the Litmus team 

You want to be a part of something great 

We pride ourselves on building the most talented and experienced team in the industry who knows how to win. We work hard and the results speak for themselves. We’re trusted by industry leaders like Google, Dell, Intel, Mitsubishi, Hewlett-Packard Enterprise and others as we partner to help Fortune 500 companies digitally transform. 

You want to define and shape the future

At Litmus you’ll have the opportunity to support and influence the next wave of the industrial revolution by democratizing industrial data. We’re leading the industry in edge computing to feed artificial intelligence, machine learning and other applications that rapidly change the way manufactures operate

You want to build and shape your career 

Join a growth-stage Silicon Valley company to build and define your career path in an environment that allows you to progress rapidly. Bring your unique experience, talent and expertise and add to it by collaborating with and learning from the brightest people in the industry.  

We are committed to hiring great people who are passionate about what they do and thrive on winning as a team. We welcome anyone and everyone who wishes to join the Litmus marketing team to apply and share their career experience, dreams and goals with us. 

Job Title: Pre-sales Technical Engineer, Litmus GCC 

Location: Pune, India 

Direct Reporting: Head of Customer Success, Litmus GCC 

Work Experience: 8 to 10 years 

About the Role: 

The Pre-sales Engineer is a technical role which works with prospective and existing Litmus customers to develop solutions that demonstrate measurable value to the end user and customer business.  

The Pre-sales Engineer leads the development and configuration of the Litmus Edge and Litmus Edge Manager products during both proof-of-concept projects and production implementations.  

During a proof-of-concept project, the Engineer supports the sales process by providing best practice configuration and design information to expedite value from the project as quickly as possible. The Pre Sales Engineer will also develop custom or more complex configurations needed when a customer requires specific functionality to be demonstrated during the proof of concept.  

Additionally, the role may also lead production implementations and configurations of the Litmus Edge and Litmus Edge Manager products. The Engineer will work closely with the end users to provide support during product implementations. In cases where Litmus has been commercially contracted to perform the implementation, the Engineer will ensure a successful implementation by performing all contracted technical responsibilities. Post implementation, the Engineer also provides Level 2 support to existing customers via the Litmus Service Desk.  

Finally, the Engineer works closely with the Account Manager and the Sales team to help drive product expansion with existing customers by providing ideas and suggestions to help expand product footprint, functionality and services with our customers. They also provide input to the Sales Team to help shape and review technical aspects of proposals. The individual in this role will work closely with leadership team in India and Corporate to deliver the following key responsibilities:  

 

Role’s Responsibilities: 

  • Validate customer requirements for proof of concept and production implementations  
  • Perform Litmus Edge and Litmus Edge Manager product configuration during proof of concepts or production implementations  
  • Develop innovative ways for customer to maximize value from the Litmus products  
  • Maintain and contribute to internal library of solutions and best practices for deploying the Litmus Edge Product Suite  
  • Own assigned areas of documentation and ensure that content is relevant and current  
  • Be a technical expert on implementing Litmus Edge and Litmus Edge Manager into a customer environment  
  • Provide feedback to the Sales Team regarding technical architectures and configuration requirements contained in proposals and to provide industry and technical knowledge to support pursuits  
  • Work with the Sales Engineers to enhance and maintain the quality and effectiveness of demonstration scenarios  
  • Provide expert technical support to Litmus Service Desk to troubleshoot and provide Level 2 support   
  • Participate in on-call rotation for 24x7 customers  
  • Work with colleagues to enhance and maintain the quality and effectiveness of demonstration scenarios. Ensure smooth presales to implementation account transitions by facilitating "handoff" process with a focus on continuous customer satisfaction.  
  • Provide sales with ongoing support in fulfillment of RFI's, RFP's and other customer/prospect driven requests.  
  • Where necessary, engage marketing and field presales to deliver webinars including recorded or live demonstrations.  
  • Provide support and expertise to Litmus Partners and Value-Added Resellers during the sales cycle to include analysis of prospects business requirements, solution architecture and solution presentations.  
  • Attend conferences, participate in Customer Meetings and Customer Focus Groups to stay on top of changes in business issues, requirements, regulations and technology to understand where the market is going. Participate in local, national and international Customer User Group conferences. 

Role’s Desired Qualifications: 

  • Experience in a manufacturing environment, specifically delivering solutions pertaining to the shop floor, automation, industrial Internet of Things, or analytics  
  • Familiar with network protocols and architecture  
  • Experience coding in languages such as java script or python  
  • Experience with Kubernetes and Docker  
  • Understanding of databases   
  • Familiarity with Linux based systems 
  • Technical skills in Cloud and Hybrid Cloud Infrastructure with one or more of the major vendors such as Azure, AWS, GCP, and Cloudera.  
  • Experience performing in a customer facing / interactive role  
  • Self-starter and able to work independently as well as in a team environment  
  • Enjoys solving problems  
  • Enjoys staying abreast of new technology and continually learning new things  
  • Able to adapt to change in a fast-paced environment. 

Find us at www.litmus.io 

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