Premier Services Resident Engineer

Job Content

Over 50,000 customers worldwide trust our end-to-end cloud-driven networking solutions. Our highly-rated services and support accelerate digital transformation and achieve unprecedented growth. With double-digit growth every year, we are perfectly positioned to deliver scalable results.

We emphasize practicing strong core values and believe in walking together towards success. Diversity and inclusion are key elements of our values, and we are proud to foster an environment where all Extreme employees can thrive.

Join Extreme and be a part of a major transformation! As a global networking leader, now is the perfect time to join the Extreme team.

Premier Services Resident Engineer (PRE)

A Premier Services Resident Engineer (PRE) is a dedicated resource providing service and support for Extreme Networks products and solutions.

Role of a Premier Resident Engineer

Extreme's Premier Resident Engineers (PREs) join customer teams in Japan, working full-time with highly skilled and experienced engineers. The PRE role requires a wide range of technical knowledge, troubleshooting abilities, planning skills, and excellent customer interaction. PREs serve as 'trusted advisors' to customers. The mission of a PRE is to ensure high-quality implementation of the Extreme Network product suite and meet customer functional requirements.

Extreme Networks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Job Responsibilities

• Provide full-time network design, implementation, and support to designated customers.
• Act as a technical leader and trusted advisor to customers.
• Participate in regular customer meetings to prioritize scheduled activities.
• Resolve issues on-site and perform on-site troubleshooting for L2/3 switches, SD-WAN, and integrated management products.
• Assist customers in resolving issues by performing lab reproduction tests, detailed problem investigations, and verifying corrective patches provided by the engineering team.
• Analyze and resolve problems using existing problem databases, debugging tools, and lab simulations.
• Collaborate with the Extreme Global Technical Assistance Center (GTAC) to support problem resolution.
• Provide product training to customers.
• Create and explain bug reports to customers.
• Create and explain vulnerability reports to customers.
• Act as a liaison between sales, PLM (Product Management), engineering, GTAC (as needed), and customers during the implementation and operation phases.
• Collaborate with Extreme partners and sales teams to implement Extreme solutions and provide knowledge transfer as needed.
• Be proficient in the entire Extreme product suite.

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Application Requirements

• Frequent use of Japanese (business level required).
• Deep knowledge of one of the following network technologies:
• Switching/Routing
• SD-WAN
• Possess expertise in network technology and have industry and regional experience (5+ years of experience).
• Ability to develop implementation plans according to Extreme Premier Services PDIO (Plan/Design/Implementation/Operation) methodology, clearly defining high-level architectural diagrams, functional requirements, customer prerequisites, configurations, deliverables, and timelines.
• Definition of UAT (User Acceptance Testing) and functional verification criteria based on MOP (Method of Procedure).
• Ability to design, troubleshoot, and solve problems in a network environment.
• Bachelor's degree in Computer Science or a related field, or equivalent practical experience (recommended).
• Network-related certifications (CCNA, CISSP, CCIE, CWTS/CWNA, etc.) are a plus.
• Organizational and time management skills to handle multiple challenges.
• Ability to act proactively and perform duties with minimal supervision.
• Experience with Extreme Network products and solutions is a plus.
• English language skills are a plus.

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This position is a crucial role that leverages network technology expertise to build trusted relationships with customers and provide optimal solutions. Why not utilize your skills at Extreme Networks?

Extreme Networks, Inc. (EXTR) accelerates every customer's business by delivering an exceptional networking experience. We expand the possibilities of technology by leveraging the power of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers worldwide utilize our end-to-end cloud-based networking solutions, as well as our highest level of service and support, to accelerate their digital transformation initiatives and achieve unprecedented evolution. For more details, please visit Extreme's website or check us out on Twitter, LinkedIn, and Facebook.

We encourage applications from underrepresented groups. Let's move forward together. Based on our values, employees and applicants will not face discrimination or harassment based on race, color, ancestry, national origin, religion, age, sex, marital status, sexual orientation, gender identity, disability, veteran status. At Extreme Networks, we are also committed to preventing subtle inappropriate behavior, such as stereotyping, from spreading within the company, in addition to discrimination and harassment based on 'protected categories'. There is no room at Extreme Networks for barriers to success, whether overt or hidden.