Principal Engineering Manager - CTJ - Poly

Microsoft has an exciting opportunity for a Principal Software Engineering Manager in the Cloud+AI Silver Data PostgreSQL team. As part of a core product engineering group, you will lead a team developing features, improvements, enhancements, and bug fixes within Azure PostgreSQL products used by Microsoft’s worldwide customer base. As a member of this team, you will also be responsible for deploying and operating services within an air-gapped environment.   

In this role as a Principal Software Engineering Manager, you will have the opportunity to work with engineers who enable a broad set of Azure services to be consumed by internal and external customers in highly secured and regulated industries. The systems and software you build will be required to meet the security policy and assurance requirements of both public and private sector customers.   

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

• Hire, develop and retain talent across the team. 

• Lead the team in planning, scoping objectives, laying out execution plan and delivering results swiftly without compromising quality. 

• Coach the team by modeling our company values while creating an inclusive, energized, and supportive environment where every employee can thrive and do their best work.  

• Provide hands-on technical leadership to the team on architecture, design, development, and live site. 

• Partner with various stakeholders to meet immediate and longer-term objectives. 

• Mentor team members, creating opportunities tailored to their career aspirations. 

• Build partnerships and collaborate well with other teams to foster great relationships so that we can meet our organization and business goals. 

• Be a keen representative of the Microsoft cultural attributes and leadership principles so that you model the right behaviors and have a positive impact on team morale and work climate. 

• Demonstrate a sense of pride, ownership, and personal accountability for the end-to-end products in our organizational portfolio. 

• Continuously learn and apply the latest technologies in Microsoft to benefit our customers and our platform.   

• Drive efforts to collect, classify, and analyze data on a range of metrics (e.g., health of the system, where bugs might be occurring). Drive the refinement of products through data analytics and make informed decisions in engineering products through data integration. Drive efforts to integrate instrumentation for gathering telemetry data on system behavior such as performance, reliability, availability, usage, and safety mechanisms. Drive sustaining feedback loops from telemetry resulting in subsequent designs. Create outputs of telemetry such as notifications or dashboards. 

• Act as a Designated Responsible Individual (DRI) and guide other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions. Alert stakeholders as to status and initiate actions to restore system/product/service for simple problems and complex problems when appropriate. Respond within Service Level Agreement (SLA) timeframe. Drive efforts to reduce incident volume, looking globally at incidences and providing broad resolutions. Escalate issues to appropriate owners. 

• Maintain operations of live service as issues arise on a rotational, on-call basis. Implement solutions and mitigations to more complex issues impacting performance or functionality of Live Site service and escalate as necessary. Review and write issue postmortems and share insights with the team based on findings and lessons learned.