Product Director, OON Post Pay Solutions

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

As the Product Director – Post Pay (Out of Network), you will be the driving force behind the strategic vision and execution of our Out of Network Post Pay product line. This senior role involves defining long-term strategy, developing and maintaining a multi-year roadmap, and translating these strategies into impactful tactical plans. You will lead cross-functional teams (engineering, analytics, compliance, operations, sales) with high autonomy and often indirectly hire or mentor team members. Your work ensures scalable, compliant, and reliable product delivery aligned with Price Division growth goals.

What you'll do:

Strategy & Roadmap

• Create and maintain the Post Pay Out of Network roadmap (1–3 year tactical, 3–6 months impact) aligned with departmental and company goals.
• Champion integration of market research, customer insights, and internal feedback.
• Co-develop departmental strategy, directly influencing the direction and success of the Out of Network Post Pay team.
• Manage the Post Pay Product budget, develop business cases for executive approval, and include 3-year CAP/OPX costs, incremental KPIs, market value, and ROI.
• Exercise a high degree of autonomy in decision-making under indirect supervision, with accountability for both strategic direction and tactical execution.

Execution & Delivery

• Lead complex initiatives with long-range planning horizons and measurable business outcomes.
• Oversee the full product lifecycle—from ideation to launch, continuous iteration, and post-production improvement.
• Manage dependencies, timing, resourcing, budgeting, and KPI tracking.
• Ensure teams complete deliverables that drive revenue, compliance, and market leadership.

Cross-Functional Collaboration

• Work closely with engineering, analytics, operations, compliance, sales, and client-facing teams.
• Translate complex concepts into clear, effective communication for both senior leadership and external stakeholders.

Innovation & Continuous Improvement

• Lead complex issue analysis, identify novel product opportunities, and propel iterative enhancement based on testing and feedback loops.
• Collaborate with Sales and Marketing to prioritize customer needs in our product roadmaps.

Governance & Compliance

• Serve as domain expert for the OON product.
• Ensure adherence to privacy, regulatory, and security standards, in partnership with our Legal and Compliance teams.
• Support sales and client teams with authoritative product guidance.

Mentorship & People

• Provide leadership and development support to project teams.
• Guide hiring discussions and contribute to shaping a high-performing product culture.

What you'll bring:

• Bachelor’s degree (business, healthcare, technology) or equivalent experience.
• 10+ years of product management experience.
• Expertise in healthcare with compliance/regulatory knowledge.
• Proven track record managing complex product roadmaps, balancing strategic and tactical objectives in a high-growth environment.
• Excellent analytical skills: financial modeling, data-driven decision-making, KPI monitoring, and performance analysis.
• Experience with Agile product development and the Atlassian suite (Jira, Confluence).
• Exceptional communicator with frequent interaction at senior leadership and client levels.
• Strong negotiation, planning, problem-solving, and project management skills.
• Self-motivated, entrepreneurial mindset with a bias toward action.
• Hands-on leader with collaborative influence across matrixed teams.
• Scrum certification (CSPO/A-CSPO) preferred.
• Pragmatic Marketing certificate preferred.

We are unable to proceed with candidates who require visa sponsorship now or in the future.

We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.