A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

We are seeking a well-rounded and experienced Product Manager with deep expertise in healthcare and/or payments. This individual will lead initiatives that enhance the payments experience for senders and receivers, with a special emphasis on the healthcare provider and revenue cycle management. This role will be instrumental in driving strategic product development, streamlining integration processes, and expanding market adoption within the payments ecosystem.

As a Product Manager, you will define the vision, strategy, and roadmap for insurance payment solutions, ensuring alignment with client needs and industry trends. You will collaborate closely with several teams including: Engineering, UX, Data Analytics, Sales, Account Management, Client Services, and Operations teams to deliver high-impact solutions that address real-world challenges in provider payments, claimant payments, remittance, and payment automation.

What You’ll Do

• Maintain a deep understanding of the B2B and B2C payments marketplace, particularly provider payment reconciliation and revenue cycle management.
• Develop and execute a comprehensive strategy to enhance our payment and communication solutions, ensuring smooth integration and adoption.
• Define and measure key success metrics to drive data-informed decision-making and continuous optimization.
• Stay ahead of industry trends, regulatory changes, and competitive landscapes within healthcare payments, translating insights into actionable product strategies.
• Drive cross-functional alignment on go-to-market strategies, including pricing models, demos, RFPs, and internal/external training.
• Work closely with engineering teams to develop payment ecosystems that improve usability and adoption.
• Build and maintain strong relationships with internal and external stakeholders, acting as a trusted partner in payment innovation.
• Leverage VOC feedback to improve existing processes and drive innovation in product strategy.
• Collaborate with Sales, Security, Account Management, Implementation, client services and payment operations teams to drive seamless onboarding and user adoption.
• Present product vision, updates, and strategies to executive leadership, clients, and cross-functional teams.
• Work with Engineering, UX, and Data Science teams to design, build, and launch scalable payment products.
• Ensure compliance with healthcare industry regulations and payment processing standards as part of go to market launch and readiness.
• Drive agile product development processes, ensuring timely delivery of enhancements and new capabilities.
• Foster a culture of experimentation and continuous improvement through proof of concepts, leveraging A/B testing and iterative development cycles.

What You’ll Bring to Zelis

• 5+ years of experience in product management.
• Experience working closely with engineering teams.
• Ability to think at both macro (vision, strategy) and micro (detailed execution, UX flows) levels.
• Extensive experience in healthcare is required.
• Deep understanding of insurance payment flows across B2B and B2C personas is preferred. Understanding of C2B personas is a plus.
• Experience in provider payments, claimant payments, premium collection, remittance processing, and payment automation is preferred.
• Ability to fully articulate user stories and translate them into requirements.
• Strong ability to digest VOC feedback and pressure test existing processes.
• Experience leading a cross-functional team through the full product and software development lifecycle.
• Experience in pricing and margin analysis.
• Ability to source data, define key KPIs, establish baselines, and tell compelling data-driven stories.
• Strong storytelling skills tailored to various audience levels, including executive leadership.
• Ability to anticipate leadership questions before they are asked and proactively address them.
• Intermediate to Advanced Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with Salesforce, JIRA, and analytics tools is preferred.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.