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Product Support Manager, Compliance and Risk

Colorado, United States (On-site)

Product Support Manager, Compliance and Risk

1 Month ago • 5 Years + • Product Management

About the job

2 skills required for this role

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cross-functional

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Job Description

This role focuses on managing projects related to compliance, risk, and fraud within the Devices, Services, Platforms, Ecosystems (DSPE) Customer Support product vertical at Google. You will serve as a subject matter expert, implementing support and tooling initiatives to enhance compliance, risk, and fraud operations within the organization. You will collaborate with cross-functional teams to address compliance challenges and implement solutions. You will also be involved in identifying emerging operational trends, mitigating risks/issues, and collaborating with internal teams to address potential fraud vectors.

Must have:

Bachelor’s degree or equivalent practical experience
5 years of experience in a project management or a customer-facing role
Experience working with internal, external, or regulatory body auditors
Experience with common controls frameworks, risk assessments, vendor security/privacy assessments, continuous monitoring automation, and risk tooling

Good to have:

CISA, CISSP, PMP, CIA certification or related experience
Experience collaborating cross-functionally with internal teams and stakeholders across different functions and geographies

Perks:

Bonus
Equity
Benefits

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Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
5 years of experience in a project management or a customer-facing role.

Preferred qualifications:

CISA, CISSP, PMP, CIA certification or related experience.
Experience working with internal, external, or regulatory body auditors.
Experience with common controls frameworks, risk assessments, vendor security/privacy assessments, continuous monitoring automation, and risk tooling.
Experience collaborating cross-functionally with internal teams and stakeholders across different functions and geographies.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

The US base salary range for this full-time position is $106,000-$156,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

Responsible for managing projects within team scope, including planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and maintaining project documentation.
Serve as subject matter expert within Devices, Services, Platforms, Ecosystems (DSPE) Customer Support product vertical for Compliance, Risk, or Fraud Operations, and execute and implement support and tooling initiatives that impact compliance, risk, or fraud within the organization.
Collaborate with cross-functional teams in gUP and Product to address compliance challenges and implement solutions.
Help identify emerging operational trends across users/partners/clients and collaborate with internal teams to mitigate risks/issues, including potential fraud vectors, with some guidance.

View Full Job Description

$106.0K - $156.0K/yr (Outscal est.)

$131.0K/yr avg.

Boulder, Colorado, United States

About The Company

Google

1833 Active Jobs

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.