Project Co-Ordinator

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

To schedule Installation calls for SPA Retail & Financial customers. Coordinate specific aspects of the installation, de-installation and site survey requests associated with Global Accounts. Software/Hardware Installations (i.e. routers, modems, workstations, PCs, laptops, printers, etc.) for our customers or third-party customers.

• Position involves coordination & communication with customers, different vendors or within team members from site visit to handing over to customers with complete installation of deliverables
• Respond immediately to customer or vendor concerns/problems by resolving them or by escalating them to appropriate stakeholders
• Responsible for scheduling customer installation activity
• Overall Project Management & Planning capability (Adherence to processes and systems and smooth functioning without follow-ups)
• Constant planning and effort to achieve deliveries within allotted time frame
• Coordinating and monitoring the performance of vendors in maintaining the timeframe
• Understands and performs the various Customers/Vendors Scope of Services and elevates/ escalates issues when appropriate and/or according to established procedures
• Build working relationships with customers and develop informal communication channels with customer account at the local level. Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately
• Represents NCR in a manner that reflects positively on the image and reputation of the company
• Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities

QUALIFICATIONS:

• Excellent Communication Skills
• Computer-literate in MS Office applications
• Experience in Front-Line Customer Service environment
• Good organisational skills and able to work well independently and within a team
• Preferred with Good Power BI Skills

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.