Reservations Agent

10 Hours ago • All levels

Job Summary

Job Description

Join a hotel that is a member of the Accor network, bringing together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. As a Reservations Agent, you will be the beginning of an exceptional guest experience, making guests feel welcome and reflecting the exceptional experience they receive upon arrival. Your role will involve consistently offering friendly and engaging service, ensuring the best selection for guests, and maximizing revenue through up-selling. You will recommend property facilities, assist guests with information and special requests, book room reservations, enter rooming lists, and maintain accurate system information. Accor is committed to Diversity & Inclusion, aiming to attract, recruit, and promote diverse talent. They support employee growth and learning, ensuring work brings purpose to life and allows exploration of limitless possibilities within the company.
Must have:
  • Guest focused personality
  • Strong interpersonal abilities
  • Problem-solving abilities
  • Fluency in English
Good to have:
  • Experience is an asset
  • Prior experience with Opera or related system
  • Additional languages
Perks:
  • Opportunities for development and advancement
  • Inclusive company culture
  • Support for growth and learning

Job Details

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What you will be doing:

 

  • Consistently offer exceptional, friendly and engaging service
  • Ensure the best selection for the guest and ensure revenue is maximized through up-selling
  • Recommend property facilities and assist guests with information and special requests
  • Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications

Your experience and skills include:

  • Guest focused personality is essential
  • Experience is an asset
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem solving abilities
  • Fluency in English and additional languages are a plus

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS   

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