Resident Engineer

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

This position requires a security clearance. Employees/Applicants must either possess the applicable clearance or be able to obtain it prior to commencing employment and maintain such clearance as needed throughout employment.

We are looking for a Resident Engineer, reporting to the Professional Services Manager, to assist their clients in implementing, setting up, and managing their Zscaler solution during the duration of the project. You will be responsible for:

• Collaborating with and assisting the larger Zscaler Professional Services team to ensure the continued success of your fellow team members, Zscaler, and our customers
• Integrating with Customer's cyber security/network security team(s) to help integrate Zscaler solutions into the customer's environment by providing configuration guidance, recommendations, best practices
• Assisting customers with testing and troubleshooting. Escalate to Zscaler Support, Engineering, and Cloud Operations
• Providing regular status reports for critical incidents, projects, and proactive services to both the Customer and Zscaler teams
• Responding to unplanned events, including after hours for Severity 1 issues. This includes a willingness to work out of normal business hours without prior notice (upon customer demand), with the ability to travel to customer location(s) to assist with short-term customer goals

What We're Looking for (Minimum Qualifications)

• 6+ years of prior work experience as a Resident Engineer, Professional Services Consultant, or a Support Engineer
• Familiarity with IPSEC, GRE, HTTP/HTTPS, and DNS protocols, Proxy, SSL, SSL Inspection, and authentication systems (SAML, LDAP, SCIM)
• Experience with systems installation, configuration and administration of routers/switches, macOS, UNIX/Linux and Windows-based systems. Knowledge with network troubleshooting using tools (Wireshark, tcpdump, Traceroute, MTR)
• Meets requirements of DoD 8570 IATII or 8140 Cyber Def Infra Support Specialist - Intermediate 
• Active US SECRET clearance or higher

What Will Make You Stand Out (Preferred Qualifications)

• Experience with Air Force and DoD programs and acquisitions
• Experience with Zscaler or similar Zero trust solutions, cloud environments (Azure, AWS, GCP), Hypervisors like VMware, Hyper-V, and KVM
• Industry certifications (CCNP, JNCIP, PCNSA, CISSP, CCSP)

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