Resource Manager (Contract)

is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

We are looking for a proactive, detail-oriented (Contract) who embodies our culture and will help us take our team to the next level by managing resource allocation across the organization. The ensures we utilize the best mix of talent for our teams to deliver exceptional work to our clients and serves as the liaison between client service, delivery, and practices. This role requires strong collaboration and communication skills, a positive attitude, and a willingness to problem-solve in an ever-changing environment.

The reports directly to the Resourcing Team Lead and will partner closely with Talent Acquisition, People Experience (HR), and leaders across the organization. This role is responsible for driving actions and developing fulfillment strategies based on a deep understanding of project requirements, account dynamics, and overall strategy for growth. 's current PSA is OpenAir; deep experience working with a complex resource management tool is essential.

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role and Responsibilities

• Partner with sales and delivery leaders to identify resource needs and align skills with project requirements for upcoming client engagements
• Monitor ongoing projects to manage resource allocations, rebalancing as needed to ensure delivery excellence and client satisfaction
• Track and analyze resource utilization and pipeline bookings to optimize capacity, forecast demand, and support revenue goals
• Collaborate with talent acquisition and leadership to open requisitions and plan hiring strategies aligned to forecasted demand
• Oversee bench resources, identifying redeployment opportunities and strategies to minimize idle time and maximize productivity
• Manage contractor engagement lifecycle, including onboarding, assignments, performance oversight, and offboarding to ensure cost-effective resourcing

Preferred Qualifications

• 4+ years of resource management experience at a digital-first agency/consultancy
• Demonstrated ability to succeed in a professional, fast-paced, dynamic environment with fluctuating priorities and deadlines
• Proficiency in MS Office and Google (particularly Excel and Google Sheets)
• Experience with OpenAir and NetSuite preferred
• Detail-oriented; comfortable working with reports and analyzing data
• Strong conflict resolution and problem-solving skills
• Proactive: the ability to clearly manage expectations
• Strong communicator with all levels of leadership, stakeholders, and team members to influence and achieve desired outcomes
• Excellent time management and organizational skills
• Strong verbal and written communication skills
• Bachelor’s degree and/or equivalent experience preferred

Individual pay is determined by many factors, including experience, relevant education or training, and organizational needs. The mid-range to maximum of the salary range is generally reserved for individuals who are highly experienced in the role.

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is proud to be an equal opportunity employer. does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. is willing to sponsor eligible candidates for employment visas.

For employment opportunities based in :

is an equal opportunity employer. In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to . We welcome applications from all qualified candidates.

Must be legally eligible to work in .

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