Sales Enablement Manager

Description

Position at WebMD

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Job Summary: The Sales Enablement Manager manages all operational support within the Sales department. This role involves leading through various sales processes, including facilitating communications between various cross-functional teams internally and externally, ensuring the seamless execution of operational processes, and contributing to execution excellence and campaign/client success.

Key Responsibilities:

Insertion Orders

• Upon sales close, obtain proper T&Cs from contracting and sending to the agency for IO insertion.
• Processing of all IOs, including ensuring details (guarantees, rates, costs, and terms) are accurate and processed through sales operations and contracts.
• Liaise with the agency on IO revisions & errors, following up succinctly to obtain correct paperwork and processing internally.
• Work with Marketing Solutions to process post-sale changes, as needed.

RFI & Billing:

• Work collaboratively with program marketing, analytics and planning to confirm actual delivery on all programs and with Billing on invoicing for completed programs.
• Check RFI against IO and Salesforce to ensure accuracy
• Work with the agency on RFI discrepancies and align on final numbers
• Process RIOs as above, and ensure information is accurate
• Work with billing on any invoicing discrepancies and obtain revised invoices to pass to the agency
• Work with Marketing Solutions to process post-sale changes, as needed.

Target List Management:

• Confirm targeting requests with the agency, download new target lists, and share with Medscape Targeting Specialist for matching through Salesforce.
• Liaise with Medscape Targeting Specialist on matches to ensure the accuracy of the match, resolve matching errors, and tracking the list before sending a summary to the agency.
• Approve universe summaries prior to program execution and ensure targeting accuracy with client needs.
• Facilitate list swap requests through communication with agency and collaborating internally across Medscape Targeting Specialist, Account and Planning to track & execute list swaps for all campaigns.
• Work with Marketing Solutions to process post sale changes, as needed.

Reporting/Pacing

• Join weekly calls for media and program pacing and work with sales team to identify and pursue areas of opportunity or risk.
• Work with internal stakeholders to obtain monthly aggregate reporting and checking all metrics against benchmarks, highlight/escalate glaring delivery issues to sales.
• Collaborate with sales to summarize metrics, optimizations, and recommendations (i.e. upsell opportunities) and distribute to agency
• Work with Marketing Solutions to process post sale changes, as needed.

Data

• Liaise with client and internal teams on data discrepancies and needs
• Work with internal stakeholders to ensure all values are entered in on PHM value tracker as appropriate.

Qualifications:

• Bachelor’s degree in Finance, Business Administration, or related field.
• 2-3 years of experience in account and operations management.
• Proficiency in Microsoft Office Suite, especially Excel.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and accuracy

Preferred Skills:

• Familiarity with IO terms and sales operations.
• Ability to work collaboratively in a team environment and liaise with multiple stakeholders.

Work Environment:

• This role requires a balance of remote and on-site work, with flexibility to accommodate team needs.

Comp Range: $72,000 to $82,000 Depending on Experience

This position is also eligible for a commission plan, based upon personal sales goals and results achieved

Benefits:

Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:

• Health Insurance (medical, dental, and vision coverage)
• Paid Time Off (including vacation, sick leave, and flexible holiday days)
• 401(k) Retirement Plan with employer matching
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Commuter and/or Transit Benefits (if applicable)

Eligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment..