Senior Agent, Customer Service (Arabic Speaker)

6 Days ago • All levels

About the job

Summary_{By Outscal}

OKX is looking for a Senior Agent, Customer Service (Arabic Speaker) to handle inquiries and complaints from global customers. Must have strong customer service skills, excellent spoken and written English and Arabic, and knowledge of digital asset exchange/trading.

Who We Are

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

What You’ll Be Doing:

To undertake any tasks delegated by the Assistant Manager/Manager/Supervisor and Overseas BJ team.
To identify areas for service and procedural improvement and make recommendations to the Assistant Manager/Manager and Supervisor.
To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager /Manager/Supervisor.
To escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
To handle all inquiries/issues from global customers.
To handle complaints and feedback related to websites, products, platforms, and services, etc.
Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
Excellent time management: ability to multi-task to solve issue for Customers, while managing time.

What We Look For In You:

Excellent command of spoken and written English AND Arabic.
Strong customer service skills, highly motivated team-player.
Knowledge of digital asset exchange/trading.
Demonstrated ability to motivate others and achieve results.
Fast typing skills (at least 40 words per minute).
Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA.
Call center customer service-related work experience is preferred.
Willing to work on shift rotation.
Diploma from college or above, related to any major.

Benefits & Perks

Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Annual Increment)
Meal allowance up to RM 500/ month
Unlimited transport allowance (T&C apply)
Monthly team building
RM 2,500 training & wellness benefits per annum
Yearly bonus
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
Employee engagement, recognition and appreciation program
Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations