Senior Agent, Customer Service (Korean Speaker)

6 Months ago • All levels • Administrative

Job Summary

Job Description

OKX is seeking a Senior Agent, Customer Service (Korean Speaker) to provide exceptional support to global customers. Must-have skills include strong communication in English and Korean, customer service expertise, and knowledge of digital asset exchange/trading.
Must have:
  • English & Korean
  • Customer Service
  • Digital Asset
  • Exchange/Trading
Good to have:
  • Call Center
  • MS Office
  • Problem Solving
  • Teamwork Skills
Perks:
  • Meal Allowance
  • Yearly Bonus

Job Details

Who We Are
At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.
We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

 

Key responsibilities

  • To undertake any tasks delegated by the Assistant Manager/Manager/Supervisor and Overseas BJ team.
  • To identify areas for service and procedural improvement and make recommendations to the Assistant Manager/Manager and Supervisor.
  • To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager /Manager/Supervisor.
  • To escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
  • To handle all inquiries/issues from global customers.
  • To handle complaints and feedback related to websites, products, platforms, and services, etc.
  • Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
  • Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
  • Excellent time management: ability to multi-task to solve issue for Customers, while managing time.

 

Who you are

  • Excellent command of spoken and written English AND Korean
  • Strong customer service skills, highly motivated team-player.
  • Knowledge of digital asset exchange/trading.
  • Demonstrated ability to motivate others and achieve results.
  • Fast typing skills (at least 40 words per minute).
  • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA.
  • Call center customer service-related work experience is preferred.
  • Willing to work on shift rotation
  • Diploma from college or above, related to any major.

 

Benefits & Perks:

  • Annual Leaves
  • Hybrid working environment
  • Meal Allowance
  • Yearly Performance Bonus
  • Monthly Teambuilding
  • Training & Wellness Subsidy
  • Insurance Coverage for Employees & Dependants

Similar Jobs

Tesla - Employee Relations Partner

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Ubisoft - Technical Animation Director

Ubisoft

Montreal, Quebec, Canada (Hybrid)
1 Month ago
Google - Administrative Business Partner, Global Networking and Infrastructure

Google

Dublin, County Dublin, Ireland (On-Site)
2 Days ago
Trailer Park - Senior AV Generalist- APAC

Trailer Park

(Remote)
1 Day ago
Trailer Park Group - Lead Designer

Trailer Park Group

London, England, United Kingdom (Hybrid)
4 Months ago
Animoca Brands - Portfolio Associate

Animoca Brands

Singapore, Singapore (Remote)
1 Month ago
Steel wool studios - IT Specialist

Steel wool studios

Las Vegas, Nevada, United States (Hybrid)
1 Week ago
Rackspace Technology - Customer Success Engineer I - Night Shift

Rackspace Technology

Gurugram, Haryana, India (Hybrid)
2 Months ago
Paper Games - Audio Business (Spring Recruitment 2025)

Paper Games

Shanghai, Shanghai, China (On-Site)
1 Month ago
Playdead - Systems Administrator

Playdead

Copenhagen, Denmark (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

TRACK VFX - Matchmove Supervisor

TRACK VFX

Vancouver, British Columbia, Canada (On-Site)
1 Month ago
On Location - Senior Coordinator, Business Processes

On Location

(On-Site)
1 Week ago
Sportskeeda - Content Writer - Baseball (MLB)

Sportskeeda

India (Remote)
3 Months ago
Illuminia - Field Service Engineer

Illuminia

(Remote)
21 Hours ago
Hawk Eye Innovations - Match Operations Assistant

Hawk Eye Innovations

Birmingham, England, United Kingdom (On-Site)
1 Week ago
lifechruh - Church Support Operations Manager

lifechruh

Edmond, Oklahoma, United States (On-Site)
1 Month ago
Illuminia - Customer Care Manager, Global Commercial Operations

Illuminia

State Of São Paulo, Brazil (On-Site)
21 Hours ago
Google - Network Operations Residency Program

Google

Bengaluru, Karnataka, India (On-Site)
2 Days ago
Ubisoft - Technical Animation Director

Ubisoft

Montreal, Quebec, Canada (Hybrid)
1 Month ago
Triple Dot Studios - ASO Manager

Triple Dot Studios

London, England, United Kingdom (Hybrid)
5 Days ago

Get notifed when new similar jobs are uploaded

Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Razer - Senior Channel & Merchant Success Specialist

Razer

Shah Alam, Selangor, Malaysia (On-Site)
7 Months ago
ByteDance - HR Operations Specialist (Third-Party Contractor)

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Months ago
PwC - Manager - Capital Project & Infrastructure

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
7 Months ago
Veeam Software - Customer Success Technical Onboarding Manager (Post Sales)

Veeam Software

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
ByteDance - Payroll Analyst - HR Operations - Malaysia

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
4 Months ago
ByteDance - Partner Sales Manager - Lark

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Week ago
e2 open - Commission Analyst

e2 open

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Day ago
PwC - Manager - Development Consultant (Assurance)

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
ByteDance - Knowledge Management Analyst - Global Payment

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
Axi - Retail Services Associate

Axi

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
17 Hours ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

The Walt Disney Company - Contract Administrator

The Walt Disney Company

Hong Kong (On-Site)
1 Month ago
Google - Administrative Business Partner, Data Center

Google

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Days ago
ION - Support Engineer

ION

Italy (Hybrid)
6 Months ago
Nagarro - SAP FI/CO Senior Consultant

Nagarro

Germany (Remote)
1 Month ago
Scientific Games  - Helpdesk Technician I

Scientific Games

Alpharetta, Georgia, United States (On-Site)
3 Months ago
Btf gmbh - Payroll Administrator

Btf gmbh

Cologne, North Rhine-Westphalia, Germany (On-Site)
3 Weeks ago
Nagarro - SAP HCM Payroll Consultant

Nagarro

Austria (Remote)
1 Month ago
Hitachi - Senior Infrastructure Engineer_AD

Hitachi

Pune, Maharashtra, India (Remote)
6 Months ago
The Walt Disney Company - Resort Call Center Supervisor (Special Event)

The Walt Disney Company

Hong Kong (On-Site)
1 Month ago
Evolution - Office Coordinator

Evolution

Sofia, Sofia City Province, Bulgaria (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Stockholm, Stockholm County, Sweden (On-Site)

Crans-Montana, Valais, Switzerland (On-Site)

Lower Austria, Austria (On-Site)

Dublin, County Dublin, Ireland (On-Site)

Hong Kong, Hong Kong (On-Site)

Dubai, Dubai, United Arab Emirates (On-Site)

View All Jobs

Get notified when new jobs are added by OKX

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug