Senior Agent, Customer Service (Dutch Speaker)

3 Hours ago • All levels

Job Summary

Job Description

As a Senior Customer Service Agent, you will be responsible for handling customer inquiries and resolving issues related to the company's websites, products, platforms, and services. You will need to escalate unresolved issues to Level 2/Supervisors, participate in team meetings, and provide feedback. Your responsibilities will include handling customer inquiries, addressing complaints, and providing solutions. The role requires strong customer service skills, the ability to remain calm under pressure, and excellent time management. You will be part of a team and expected to contribute to a positive and collaborative work environment. The role requires you to be a team player and take part in regular team meetings and buzz sessions and give feedback and ideas to colleagues.

Must have:

Excellent command of spoken and written English AND Dutch
Strong customer service skills, highly motivated team-player
Fast typing skills (at least 40 words per minute)
Basic computer knowledge: MS Office, MS Outlook and Internet Explorer

Good to have:

Knowledge of digital asset exchange/trading
Call center customer service-related work experience is preferred

3 skills required

3 skills required for this role

Add these skills to join the top 1% applicants for this job

timeline-management

ms-office

team-management

Job Details

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

Key responsibilities

To undertake any tasks delegated by the Assistant Manager/Manager/Supervisor and Overseas BJ team.
To identify areas for service and procedural improvement and make recommendations to the Assistant Manager/Manager and Supervisor.
To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager /Manager/Supervisor.
To escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
To handle all inquiries/issues from global customers.
To handle complaints and feedback related to websites, products, platforms, and services, etc.
Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
Excellent time management: ability to multi-task to solve issue for Customers, while managing time.

Who you are

Diploma from college or above, related to any major.
Excellent command of spoken and written English AND Dutch
Strong customer service skills, highly motivated team-player.
Knowledge of digital asset exchange/trading.
Demonstrated ability to motivate others and achieve results.
Fast typing skills (at least 40 words per minute).
Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA.
Call center customer service-related work experience is preferred.
Willing to work on shift rotation

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