Customer Support Agent

3 Months ago • All levels • Customer Service

Job Summary

Job Description

MY.GAMES is seeking a Customer Support Agent to handle user inquiries, prepare reports, update FAQs, interact with the product team, and identify patterns in user inquiries. The role involves working remotely within a global team, contributing to large-scale projects across various platforms, and being part of a community of game developers. The agent will need to quickly find solutions, maintain a high level of service under stressful conditions, and have self-discipline.

Must have:

Experience as a Customer Support Agent
Love for games and interest in the gaming industry
Ability to find solutions quickly in non-standard situations
Maintain a high level of service under stressful conditions
Attention to detail, responsibility, and self-discipline

Perks:

Work remotely from all around the world
Collaborative working atmosphere in an internal game dev community
Access unique expertise and professional knowledge
Possibility to experiment and work on interesting tasks
Create great games and win the hearts of players
Push the boundaries of the game industry

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Job Details

MY.GAMES is a leading European developer and publisher, driven by a singular goal: making great games that capture the hearts of players worldwide. Our community unites 1+ billion registered players.

We’ve developed or produced games, including War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, Grand Hotel Mania, War Robots: Frontiers – and many more.

Our internationally distributed team consists of top-tier gamedev professionals. We work remotely, and our hubs are located in the Netherlands, Cyprus, Armenia, UAE and Serbia.

Come join a universe of professional opportunities: develop and support large scale projects from PC/console/mobile, and create products across various genres – from casuals to shooters.

What you’ll do:

Handle user enquiries
Prepare regular reports on received enquiries
Keep FAQ articles up to date
Interact with the product team
Identify patterns in user enquiries

What you need to succeed:

Experience working as a Customer Support Agent
A love for games and a genuine interest in the gaming industry
Ability to quickly find solutions in non-standard situations and maintain a high level of service under stressful conditions
Attention to detail, responsibility, and a high level of self-discipline

What we offer:

Work remotely from all around the world
Collaborative working atmosphere in an internal game dev community that unites more than a dozen of internal game studios, crafting innovative experiences across mobile, PC, and console platforms
A strong team of specialists across different areas — access unique expertise and professional knowledge
Possibility to experiment and work on interesting tasks with ambitious goals — we have all resources to implement new ideas
Create great games and win the hearts of players
Push the boundaries of the game industry and lead the way forward