Customer Support Agent

MY.GAMES is a leading European developer and publisher, driven by a singular goal: making great games that capture the hearts of players worldwide. Our community unites 1+ billion registered players.

We’ve developed or produced games, including War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, Grand Hotel Mania, War Robots: Frontiers – and many more.

Our internationally distributed team consists of top-tier gamedev professionals. We work remotely, and our hubs are located in the Netherlands, Cyprus, Armenia, UAE and Serbia.

Come join a universe of professional opportunities: develop and support large scale projects from PC/console/mobile, and create products across various genres – from casuals to shooters.

What you’ll do:

• Handle user enquiries
• Prepare regular reports on received enquiries
• Keep FAQ articles up to date
• Interact with the product team
• Identify patterns in user enquiries

What you need to succeed:

• Experience working as a Customer Support Agent
• A love for games and a genuine interest in the gaming industry
• Ability to quickly find solutions in non-standard situations and maintain a high level of service under stressful conditions
• Attention to detail, responsibility, and a high level of self-discipline

What we offer:

• Work remotely from all around the world
• Collaborative working atmosphere in an internal game dev community that unites more than a dozen of internal game studios, crafting innovative experiences across mobile, PC, and console platforms
• A strong team of specialists across different areas — access unique expertise and professional knowledge
• Possibility to experiment and work on interesting tasks with ambitious goals — we have all resources to implement new ideas
• Create great games and win the hearts of players
• Push the boundaries of the game industry and lead the way forward