Customer Support Agent

2 Months ago • All levels • Customer Service

Job Summary

Job Description

MY.GAMES is seeking a Customer Support Agent to handle user inquiries, prepare reports, update FAQs, interact with the product team, and identify patterns in user inquiries. The role involves working remotely within a global team, contributing to large-scale projects across various platforms, and being part of a community of game developers. The agent will need to quickly find solutions, maintain a high level of service under stressful conditions, and have self-discipline.
Must have:
  • Experience as a Customer Support Agent
  • Love for games and interest in the gaming industry
  • Ability to find solutions quickly in non-standard situations
  • Maintain a high level of service under stressful conditions
  • Attention to detail, responsibility, and self-discipline
Perks:
  • Work remotely from all around the world
  • Collaborative working atmosphere in an internal game dev community
  • Access unique expertise and professional knowledge
  • Possibility to experiment and work on interesting tasks
  • Create great games and win the hearts of players
  • Push the boundaries of the game industry

Job Details

MY.GAMES is a leading European developer and publisher, driven by a singular goal: making great games that capture the hearts of players worldwide. Our community unites 1+ billion registered players.

We’ve developed or produced games, including War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, Grand Hotel Mania, War Robots: Frontiers – and many more.

Our internationally distributed team consists of top-tier gamedev professionals. We work remotely, and our hubs are located in the Netherlands, Cyprus, Armenia, UAE and Serbia.

Come join a universe of professional opportunities: develop and support large scale projects from PC/console/mobile, and create products across various genres – from casuals to shooters.

What you’ll do:
  • Handle user enquiries
  • Prepare regular reports on received enquiries
  • Keep FAQ articles up to date
  • Interact with the product team
  • Identify patterns in user enquiries
What you need to succeed:
  • Experience working as a Customer Support Agent
  • A love for games and a genuine interest in the gaming industry
  • Ability to quickly find solutions in non-standard situations and maintain a high level of service under stressful conditions
  • Attention to detail, responsibility, and a high level of self-discipline
What we offer:
  • Work remotely from all around the world
  • Collaborative working atmosphere in an internal game dev community that unites more than a dozen of internal game studios, crafting innovative experiences across mobile, PC, and console platforms
  • A strong team of specialists across different areas — access unique expertise and professional knowledge
  • Possibility to experiment and work on interesting tasks with ambitious goals — we have all resources to implement new ideas
  • Create great games and win the hearts of players
  • Push the boundaries of the game industry and lead the way forward

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