Senior Customer Support Specialist

Dream Games

3+ Years | Sarıyer/İstanbul, Turkey (On Site) | Full Time | 15 months ago

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Job Summary

Senior Customer Support Specialist with 3+ years of experience in supporting users via email and chat, proficient in MS Excel, strong problem-solving skills, and passionate about games and customer service.

Must Have

3+ years experience
Email & Chat
MS Excel knowledge
Problem-solving skills

Good to Have

Time management
App Store trends
Play Store trends
Teamwork appreciation

Perks & Benefits

Fast-growing company
Impact on product

Job Description

We are looking for a Senior Customer Support Specialist who will support designing end-to-end customer experience and relevant teams according to user insights.

At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the person we are looking for!

Responsibilities

Tracking and solving issues via email and chat
Working closely with product and engineering teams to improve user experience
Monitoring customer complaint trends and analyzing them for necessary action plans
Understanding all related metrics to improve the user experience
Supporting outsourced teams with their queries and collective development
Following the latest trends and reviews on App Store, Play Store regularly

Requirements

3+ years of relevant work experience
Fluency in English, especially in writing
Experience supporting users via email and chat
Strong knowledge of MS Excel
Strong problem-solving and troubleshooting skills
Time management skills to enable prioritization of tasks
Ownership of the customer experience including comprehensive issue resolution
Eagerness to learn and take on new challenges
Passion and interest in games and customer service
Appreciation and understanding of teamwork

Protecting your privacy and the security of your data is a top priority for Dream Games. We collect and process your personal data as confidential as part of the recruitment process. Please read our Statement of Personal Data Protection Law and Consent Letter to know more details.

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7 Skills Required For This Role

Team Management Timeline Management Problem Solving Excel Talent Acquisition Quality Control User Experience Ux

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