Senior Customer Support Specialist

11 Months ago • 3 Years + • Customer Service

Job Summary

Job Description

Senior Customer Support Specialist with 3+ years of experience in supporting users via email and chat, proficient in MS Excel, strong problem-solving skills, and passionate about games and customer service.
Must have:
  • 3+ years experience
  • Email & Chat
  • MS Excel knowledge
  • Problem-solving skills
Good to have:
  • Time management
  • App Store trends
  • Play Store trends
  • Teamwork appreciation
Perks:
  • Fast-growing company
  • Impact on product

Job Details

We are looking for a Senior Customer Support Specialist who will support designing end-to-end customer experience and relevant teams according to user insights.

At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the person we are looking for!

Responsibilities

    • Tracking and solving issues via email and chat
    • Working closely with product and engineering teams to improve user experience
    • Monitoring customer complaint trends and analyzing them for necessary action plans
    • Understanding all related metrics to improve the user experience
    • Supporting outsourced teams with their queries and collective development
    • Following the latest trends and reviews on App Store, Play Store regularly

Requirements

    • 3+ years of relevant work experience
    • Fluency in English, especially in writing
    • Experience supporting users via email and chat 
    • Strong knowledge of MS Excel
    • Strong problem-solving and troubleshooting skills
    • Time management skills to enable prioritization of tasks
    • Ownership of the customer experience including comprehensive issue resolution
    • Eagerness to learn and take on new challenges
    • Passion and interest in games and customer service
    • Appreciation and understanding of teamwork

    • Protecting your privacy and the security of your data is a top priority for Dream Games. We collect and process your personal data as confidential as part of the recruitment process. Please read our Statement of Personal Data Protection Law and Consent Letter to know more details.
undefined

Similar Jobs

Bridgenext - Creative Director

Bridgenext

Pune, Maharashtra, India (Hybrid)
11 Months ago
Maliyo Games - Game Designer

Maliyo Games

Nigeria (On-Site)
7 Months ago
Nintendo - (Associate) Artwork Coordinator (m/f/d)

Nintendo

Frankfurt Am Main, Hessen, Germany (On-Site)
11 Months ago
GoTo Group - Senior IT GRC Manager

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
8 Months ago
Wrike - GTM Onboarding Program Manager

Wrike

Prague, Czechia (Hybrid)
1 Month ago
Interactive Brokers - Technical Support Associate

Interactive Brokers

Tallinn, Harju County, Estonia (Hybrid)
1 Month ago
Zenoti - Project Manager, Customer Onboarding

Zenoti

Seattle, Washington, United States (On-Site)
1 Month ago
Interactive Brokers - Technical Support (Helpdesk)

Interactive Brokers

Kowloon, Hong Kong (Hybrid)
1 Month ago
Tesla - Customer Experience Specialist, Vehicle Handover

Tesla

England, United Kingdom (On-Site)
4 Months ago
OKX - Senior Agent, Customer Service

OKX

Istanbul, İstanbul, Türkiye (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Corsair - Sr. Commodity Buyer

Corsair

Taipei City, Taiwan (On-Site)
3 Months ago
Rockstar Games - Marketing Manager, Live Services

Rockstar Games

New York, United States (On-Site)
1 Month ago
The E.W. Scripps Company - Vice President, Total Rewards

The E.W. Scripps Company

Cincinnati, Ohio, United States (Hybrid)
1 Month ago
GHX - Senior Accountant

GHX

Hyderabad, Telangana, India (On-Site)
2 Weeks ago
Nice - Customer Success Manager

Nice

Atlanta, Georgia, United States (Hybrid)
2 Weeks ago
PayPal - Senior Staff Database Engineer

PayPal

Singapore (Hybrid)
2 Weeks ago
PwC - Risk & Quality - Manager

PwC

Taipei City, Taiwan (On-Site)
9 Months ago
Microsoft - Senior Sales Manager

Microsoft

Seoul, South Korea (On-Site)
2 Months ago
PwC - Cloud Security | Manager | Cyber Security | Technology Consulting

PwC

Dublin, County Dublin, Ireland (On-Site)
9 Months ago
PayPal - Director Exec Development & Onboarding

PayPal

San Jose, California, United States (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in İstanbul, Türkiye

Radiant Cat Studio - Game Designer

Radiant Cat Studio

Istanbul, İstanbul, Türkiye (Hybrid)
1 Month ago
Assystems - Civil Finishing Works Inspector

Assystems

Mersin, Mersin, Türkiye (On-Site)
8 Months ago
Roof Stacks - Senior Marketing Communication Specialist

Roof Stacks

Istanbul, İstanbul, Türkiye (Hybrid)
4 Weeks ago
Roof Stacks - Senior Test Automation Developer

Roof Stacks

Istanbul, İstanbul, Türkiye (On-Site)
3 Months ago
Dream Games - SecOps Engineer

Dream Games

İstanbul, Türkiye (On-Site)
11 Months ago
Dream Games - Concept Artist

Dream Games

İstanbul, Türkiye (On-Site)
4 Months ago
Assystems - Senior Manager – Environmental Services

Assystems

Ankara, Ankara, Türkiye (On-Site)
8 Months ago
Codeway Studios - Content Operations Specialist

Codeway Studios

İstanbul, Türkiye (On-Site)
4 Months ago
Assystems - Geological Engineer

Assystems

Ankara, Ankara, Türkiye (On-Site)
8 Months ago
vertigoo games - Game Developer

vertigoo games

Istanbul, İstanbul, Türkiye (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Hudl - Customer Success Manager

Hudl

Lincoln, Nebraska, United States (On-Site)
4 Weeks ago
Linden lab - Customer Success Specialist

Linden lab

Atlanta, Georgia, United States (On-Site)
5 Months ago
London stock Exchange - Customer Success Manager

London stock Exchange

Allen, Texas, United States (On-Site)
1 Month ago
Eccentric - Customer Success Manager

Eccentric

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Site Core - Customer Success Manager - Maternity Leave Cover

Site Core

Copenhagen, Denmark (On-Site)
2 Months ago
Interface AI - Customer Success Manager

Interface AI

San Jose, California, United States (On-Site)
1 Month ago
Star schema - Customer Service Representative

Star schema

Oklahoma City, Oklahoma, United States (On-Site)
1 Week ago
WaveApps - Customer Support Specialist

WaveApps

Toronto, Ontario, Canada (Remote)
2 Months ago
broadcom - Customer Service Representative

broadcom

United States (On-Site)
1 Month ago
playrix  - Customer Support Representative (German and Russian)

playrix

Cyprus (Remote)
8 Months ago

Get notifed when new similar jobs are uploaded

About The Company

London, England, United Kingdom (On-Site)

İstanbul, Türkiye (On-Site)

İstanbul, Türkiye (On-Site)

İstanbul, Türkiye (On-Site)

İstanbul, Türkiye (On-Site)

İstanbul, Türkiye (On-Site)

İstanbul, Türkiye (On-Site)

London, England, United Kingdom (On-Site)

İstanbul, Türkiye (On-Site)

İstanbul, Türkiye (On-Site)

View All Jobs

Get notified when new jobs are added by Dream Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug