Thai player support agent

Description

• Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes.
• Perform language translation and proofreading where necessary.
• Respond and support players issues via chat and email, including but not limited to password resets and more.
• Business hours 10:00-19:00 or 1100-2000 (Depending on project you are assigned)
• Support 365 days a year including weekends and holidays (shifts)

Requirements

• 0~ 2year of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact centre environment.
• Effective in Native written communication skills in Thai.
• Business level English (Nice to have)
• Business level Japanese (Nice to have)
• Able to deliver excellent customer service via email and chat.
• Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer)
• Able to solve and analyze information accurately with appropriate speed and within guidelines.
• Team player mentality.
• This position is only for applicants residing in Japan with a valid working visa

Benefits

• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee*Permanent employee promotion is available.
• Trial period: 3 months / No change in conditions.
• Up to 50,000 yen reimbursement or train pass.