Thai player support agent
Job Summary
Job Description
The Thai Player Support Agent will manage customer service operations, including evaluating results and implementing changes. Key responsibilities involve providing support to players via chat and email for issues like password resets, performing language translation, and working shifts covering 365 days a year. The role requires native Thai written communication skills, excellent customer service abilities, and a strong understanding of gaming for troubleshooting. This contract position offers a dynamic, video game-focused environment with potential for permanent promotion and benefits like travel reimbursement.
Must have:
- Support customer service operations including evaluating, monitoring, analyzing results, and implementing changes.
- Perform language translation and proofreading where necessary.
- Respond to and support player issues via chat and email, including password resets.
- Work business hours 10:00-19:00 or 11:00-20:00 (depending on project).
- Provide support 365 days a year including weekends and holidays (shifts).
Good to have:
- 0-2 years of customer service, video game, travel support, help desk, or technical support experience within an email contact centre environment
- Business level English
- Business level Japanese
Perks:
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee with permanent employee promotion available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000 yen reimbursement or train pass.
5 skills required
Job Details
Description
- Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes.
- Perform language translation and proofreading where necessary.
- Respond and support players issues via chat and email, including but not limited to password resets and more.
- Business hours 10:00-19:00 or 1100-2000 (Depending on project you are assigned)
- Support 365 days a year including weekends and holidays (shifts)
Requirements
- 0~ 2year of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact centre environment.
- Effective in Native written communication skills in Thai.
- Business level English (Nice to have)
- Business level Japanese (Nice to have)
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer)
- Able to solve and analyze information accurately with appropriate speed and within guidelines.
- Team player mentality.
- This position is only for applicants residing in Japan with a valid working visa
Benefits
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee*Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000 yen reimbursement or train pass.
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About The Company
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development.
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