Senior Business Analyst (R13472)

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $19.7 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

WORKING AT OPORTUN

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

POSITION OVERVIEW

We are looking for a highly motivated, analytical Senior Business Analyst who can drive fast learning loops and business ROI. The successful candidate will support business analysis requests, become the SME for Operations and Design, run, and interpret our experiments with clear focus on business outcomes. You’ll partner with our Operations Centers of Excellence to prioritize the highest‑ROI opportunities and help us serve our members better.

RESPONSIBILTIES

Business Analysis & Operational Performance

• Drive analysis of operational performance across Member Operations, including originations, servicing, and collections, to uncover trends, friction points, and opportunities.
• Partner with Operations leaders to identify and prioritize opportunities that improve efficiency, customer experience, and risk outcomes.
• Build and enhance the Operations Management framework to systematically identify risks, surface opportunities, and design solutions that span across all areas of Member Operations.
• Partner with Operations leaders to identify and prioritize opportunities that improve efficiency, customer experience, and risk outcomes.
• Build robust analytical pipelines to systematically track KPIs and operational health.
• Develop tools that democratize access to performance insights for frontline managers and executives.
• Leverage advanced analytical methods (segmentation, time-series, causal inference) to sharpen operational decision-making.

Originations Analytics

• Lead the originations analytics effort to inform strategy, optimize funnel performance, and support decision-making.
• Partner with cross-functional teams (Credit Risk, Product, Marketing) to design and evaluate originations strategies that balance growth, risk, and member experience.
• Develop monitoring routines and deep-dive analyses on funnel performance, channel effectiveness, and applicant behavior to surface actionable insights and opportunities.

Experimentation & Testing Frameworks

• Design and execute end-to-end testing frameworks to evaluate process changes, new technologies, and operational strategies.
• Define hypotheses, establish test/control design, ensure operational integrity, and manage test execution with minimal disruption to frontline teams.
• Develop monitoring dashboards and experiment catalogs that codify learnings into repeatable playbooks.
• Ensure results are statistically sound, business-relevant, and directly tied to financial and operational KPIs.

Insights & Executive Communication

• Translate complex data and operational outcomes into executive-ready narratives: what was tested, why, outcomes, incremental value, and recommended next steps.
• Deliver comprehensive business reviews to cross-functional partners, highlighting key performance drivers and forward-looking opportunities.
• Provide structured “decision memos” that clarify trade-offs, effect sizes, and strategic implications for leadership. Strategic Initiatives & Technology Adoption
• Collaborate with cross-functional teams (Ops, Product, Risk, Technology) to scope and deliver strategic initiatives that drive efficiency, growth, and resilience.
• Support evaluation and adoption of new technologies (e.g., AI tools, process automation, telephony, agent-assist platforms) through rigorous pilot testing and performance measurement.
• Build frameworks to accelerate “test-to-scale” velocity in Operations, ensuring faster learning cycles and more agile execution.

REQUIREMENTS

• Proven 7 years of experience as a Business Strategy Analyst or in solving complex problems with data analysis tools, or
• Bachelor’s degree in engineering, Statistics, Data Analysis, Mathematics, Business Administration, Finance, Economics, or a related field, and 5 years of relevant experience.
• Strong analytical and problem-solving skills with the ability to interpret complex data and provide actionable insights.
• Proficiency in data analysis tools such as SQL, Python, Databricks and/or Spark.
• Proficiency with data management, statistical analysis, and data visualization.
• Experience in running A/B tests or Difference-in-Difference analysis.
• Experience valuating results with either Independent Mean differences, Proportions and /or Sequential testing.
• Excellent communication and presentation skills, storytelling with the ability to convey complex information clearly and concisely.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Ability to work collaboratively in a team environment and interact effectively with stakeholders at all levels.

#LI-REMOTE

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We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/

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We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).