Senior Business Development Manager

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

We are seeking experienced Business Development Managers to lead sales efforts for one of our different service lines in 2025. We are looking for talent with a background of selling our player engagement services (specializing in Player Support, Player Safety, our Helpshift ticketing platform and Community Management). Operating fully remotely from within Europe, you will be a key player in our player engagement solutions team, driving strategic sales initiatives and cultivating strong client relationships. Your expertise will be essential in expanding our complete service offering and fostering long-term business growth. 🚀🔥

Requirements

Key Responsibilities:

• Collaborate with our operations experts, our solutions experts and marketing team to strategically identify and target high-potential clients for Keywords' player engagement service offering

• Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion.

• Partner closely with the player engagement solutions architects and marketing team to qualify leads, ensuring alignment with business goals, and expertly manage opportunities throughout the sales lifecycle.

• Delivering exceptional client support by proactively managing expectations in partnership with the player engagement solutions team and portfolio directors, ensuring seamless service delivery.

• Represent Keywords at key industry trade conferences, providing strategic support and expertise at exhibition stands to drive business visibility and engagement.

• Adhere to the company's advanced sales methodology, producing insightful reports and tracking key metrics to inform decision-making.

• Support portfolio directors and delivery teams in high-level account management, cultivating strong client relationships and contributing to strategic customer review meetings to drive long-term success.

You'd be a great fit for this role if you have:

• Proven experience selling player (customer) support services, community management, player (customer) safety and the technology platforms underlying these services to support them in the gaming industry or adjacent. (experience in any of these is acceptable, adjacent industries acceptable, preference given to industry experience and experience is selling all the mentioned services being preferred)
• Prove success in managing commercial client relationships.
• Experience with ticketing CRM and player (customer support) tech and automation solutions is essential.
• Ability to work collaboratively with central functions, supporting divisional growth.
• Experience partnering with solutions architecture teams and representing a suite of services.
• Take the next step in your sales career and lead the way in gaming innovation!

Benefits

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• We propose an employment contract.
• We want you to work comfortably - so we offer remote work (with the exception of the 3 weeks of the onsite training) with necessary equipment and the possibility of visiting our brand-new office at the Global Office Park in Katowice! (PS. Did we mention we even have a slide…?)
• We want you to stay healthy and happy - so we offer the attractive benefits package including: private medical care option, MyBenefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services.
• We want you to grow with us - so we offer professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates.
• We want you to make an impact - so we have the Employee referral program - you can invite your friend to become a fellow Keywordian and get the prize!
• We want you to have fun - so we organize company parties with delicious food and lots of attractions at Global Office Park - last year we organized i.a. KeywordsCon - our very first video game convention and 6th Anniversary Party! We also prepare plenty of activities, competitions and even gaming tournaments for employees with awards + occasional company gifts!
• We want you to be a part of our community - so we offer the unique chance to take a look behind the scenes of the gaming industry and the opportunity to gain valuable experience by collaborating with people from all over the world!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

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Role Information: EN

Studio: Keywords Studios

Location: Europe, Poland

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote