Senior Customer Success Analyst - South Region

Position Summary:

We are looking for a highly motivated Customer Success Analyst to join our dedicated team. The ideal candidate will be passionate about helping clients achieve their financial goals and ensuring their continuous satisfaction with our services. The Customer Success Analyst will be instrumental in building strong relationships with clients, providing personalized support and guidance to promote their success on our platform.

Responsibilities:

• Develop and maintain strong relationships with clients, acting as their primary point of contact for all inquiries and needs.
• Deeply understand client needs and objectives to offer personalized solutions and ensure their continuous satisfaction.
• Collaborate with internal teams, including Product Development, Marketing, and Technology, to ensure effective solution delivery and resolve any client issues.
• Conduct regular performance analyses and client success metrics to identify areas for improvement and upsell opportunities.
• Provide training and support to clients on the effective use of our platform and products, ensuring they are maximizing their benefits.
• Proactively anticipate and mitigate potential client problems or challenges, working collaboratively to find effective solutions.
• Actively participate in client retention, identifying churn risks and implementing strategies to increase client loyalty.
• Maintain accurate records of client interactions and regularly update our customer relationship management (CRM) system.

Qualifications

• Completed or ongoing higher education in related areas, such as Administration, Economics, Finance, or similar fields.
• Previous work experience in Customer Success, Customer Service, Finance, or related areas.
• Excellent verbal and written communication skills, with a proven ability to build strong interpersonal relationships.
• Customer-oriented, with a customer-centric mindset and the ability to understand and anticipate their financial needs.
• Strong analytical skills and the ability to interpret data to guide customer success decisions.
• Ability to work independently and collaboratively in a dynamic and fast-paced environment.
• Proficiency in software tools and CRM systems.
• Skills with Excel and PowerPoint.

Additional Information

Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and companies, in Brazil we are more than 4 thousand people who work in various teams and specialties. Here, every knowledge and diversity complement each other, and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with their personal commitments and interests, valuing well-being.

We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is externally recognized through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right track, providing an increasingly better work environment for our talents.

Experian Careers - Creating a better tomorrow together