Senior Integration Support Specialist

What We Do

Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.

Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.

Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).

For more on how Coda helps publishers grow faster and smarter, visit coda.co.

As a Senior Integration Support Specialist, you’ll lead enterprise merchant integrations across global markets, acting as the technical expert on payment APIs. You’ll manage cross-functional projects, mentor junior team members, and drive scalable solutions with a strong focus on system integration and ownership.

Responsibilities

• Technical Lead for Complex Integrations - Manage technical relationships with high-value or multi-region merchants, acting as the primary point of contact for complex Payin and Payout integration.
• Solution Design & Implementation - Design and deliver solutions for complex, non-standard use cases (e.g., multi-currency, custom routing), ensuring secure, compliant, and efficient integration implementations.
• Troubleshooting & Root Cause Analysis - Lead technical deep-dives, resolve critical issues to prevent recurring integration problems.
• Merchant Success & Escalation Support - Monitor integration performance, conduct technical business reviews, and serve as the escalation point for major technical blockers. Translate merchant feedback into actionable improvement proposals.
• Process Optimization - Maintain scenario runbooks, templates, and propose automation to streamline integrations and reduce errors.
• Team Enablement & Knowledge Sharing - Mentor junior team members, lead internal workshops, and document edge cases to strengthen team capabilities.
• Hiring & Onboarding Support - Collaborate with recruitment and coordinate onboarding processes, helping to build a technically strong and collaborative team environment.

Requirements

• At least 2 years of experience in technical support, solution engineering, integration, or similar fields
• Solid knowledge of REST APIs, HTTP concepts, and system debugging (Postman, Kibana, SQL)
• Experience supporting payment systems or fintech merchants is highly preferred
• Strong project management and stakeholder coordination skills
• Native in Mandarin and fluent in English
• Enjoys working in a multicultural, cross-regional environment.

Working at Coda

With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.

If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!

Our Perks*

• Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!
• Customized Benefits: Tailor your benefits with our flexible plan.
• Growth Opportunities: Unlock your potential through clear progression paths.
• Skill Development: Access training resources to fuel your personal and professional growth.
• Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.
• Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

Benefits are reviewed and updated on a yearly basis

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!